Global Strategy Lead - Associate Director - Remote

Company: UnitedHealth Group
Location: Minnetonka
Posted on: May 12, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)The Global Strategy and Risk Management (GSRM) Team leads partner and vendor management for UHC Operations across E&I, Government Ops, and Provider for Front Office, Back Office, Broker Risk and Global Risk functions. The GSRM team:

• Defines the strategic footprint across partners and geography
• Manages partner and vendor relationships
• Leads vendor risk management activities including risk assessments, risk audits, and remediation efforts
• Conducts financial analysis and reporting including data and tool development
• Provides strategic operations support and on-demand analyticsThe Global Strategy Lead is responsible to deliver a strategic Global Operations environment through geographic, and vendor performance-based management within the Business Process Outsourcing (BPO) vendor portfolio (BPO includes call center, claims, analytics, data processing and return mail operation commodities). The current Strategic Vendor portfolio encompasses 15+ vendors, inclusive of Optum Global Advantage (OGA) operations in India, the Philippines, and the United States. -The role will help define and implement UnitedHealthcare's (UHC's) Global Business Process Outsourcing (BPO) strategy to achieve business priorities that includes delivering high quality and NPS, the reduction of operating costs and attainment of financial goals.The primary focus of this role is to understand and align to specific Line of Business objectives, complete detailed analysis to identify and define improvement opportunities directly supporting the line of business performance and financial strategies across our current (and future) vendor landscape. This includes in-depth analysis of vendor spend data and contract terms, collaborating and building relationships with internal stakeholders and external vendors, and identifying and driving opportunities forward.This position will interact with the various Lines of Business at UHC and Optum, interact directly with vendors, as well as have leadership responsibilities for a small team of direct reports. -Required Common Language of Leadership Traits:
  • Critical Thinking - Integrate and synthesize information in unique ways that provide a new perspective and leads to an evidence-based consensus and effective judgment
  • Uncertainty & Ambiguity comfort - Making decisions under time pressure with incomplete and questionable data
  • Systems Thinking - Setting the bigger picture. Recognizing how big, complex, and interconnected the UHC enterprise team really is
  • Conflict Management & Agility - Facilitating differences in opinion, facts, goals, experience, and strategies to achieve more robust problem solving and better decisions
  • Organizational Agility - Understanding and flexing with organizational dynamics to get things done in a large diverse group
  • Vision & Strategy Formation - Reading trends, disruptors, and competitors, and leverage these insights in the formation of a vision and strategy in the context of understanding the mission and core competencies of the enterpriseYou'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities: -
    • Collaborate with BPO business ops teams and align and/or influence their strategy to optimize the BPO vendor portfolio -
    • Actively provide effective vendor management to ensure vendor partners are meeting service levels and key performance metrics, are market competitive and adding value for UHC -
    • Partner and effectively communicate with cross-functional leaders and stakeholders across the enterprise including VP's, COOs, CFOs -
    • Support strategic sourcing and optimization activities: -data gathering and analysis and developing value propositions -
    • Document, coordinate and/or catalog vendor analysis and optimization opportunities, vendor management information and vendor capabilities
    • Become a subject matter expert within the BPO vendor portfolio
    • Review and understand vendor contract terms and financials to gather and support financial management activities
    • Keep leaders and business stakeholders apprised of optimization and vendor management opportunities
    • Build and foster effective partnerships with internal stakeholders and vendors
    • Understand UHC's BPO operations and processes to better align the vendor portfolio for optimizationYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
      • Undergraduate degree in business, finance, or another relevant field
      • 5+ years of experience identifying savings opportunities -
      • 3+ years of experience managing or working with third-party vendors -
      • 3+ years of experience using analytical skills in performing research and analyzing data -
      • 2+ years of experience in collaborating on and influencing business strategy -
      • Intermediate-to-advanced proficiency in MS Excel, including v-lookups and pivot tables -
      • Intermediate proficient in MS PowerPoint -Preferred Qualifications:
        • Experience in vendor sourcing, procurement and contracting -
        • Experience in managing BPO vendors and/or supporting BPO directly -
        • Experience in Tableau or Microsoft Power BI reporting
        • Experience quickly gaining credibility, partnering with business leaders, and exhibiting executive presence - -
        • Experience prioritizing and meeting deadlines, while responding to demands of multiple stakeholders and vendors - -
        • Proven independent worker who can rely on extensive experience and judgment to plan and accomplish goals -
        • Superior conceptual, analytical, and financial modeling skills
        • Excellent demonstrated business and financial acumen, with high level of attention to detail -
        • Demonstrated effective oral and written communication skills with executive leaders (internal & external) and vendor partnersTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter PolicyDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Minnetonka , Global Strategy Lead - Associate Director - Remote, Accounting, Auditing , Minnetonka, Minnesota