Quality Process Improvement Engineer - Telecommute
Company: UnitedHealth Group
Location: Minnetonka
Posted on: May 14, 2022
Job Description:
UnitedHealthcare is a company that's on the rise. We're
expanding in multiple directions, across borders and, most of all,
in the way we think. Here, innovation isn't about another gadget,
it's about transforming the health care industry. Ready to make a
difference? Make yourself at home with us and start doing your
life's best work.(sm) In QuEST, we are striving to make health care
operations more efficient and effective, enabling consumers to
focus on their health care rather than on its administration. We
are committed to ensuring consistent and accurate quality practices
across UnitedHealth Group. We serve as an advocate for the
constituent experience, identifying process improvement
opportunities and assisting with the development of remediation
strategies that will enable the business to provide the best
experience to their constituents. This position is part of the
Government Operations Quality Team, which is responsible for
reshaping the way United Healthcare approaches quality and process
design. We are looking for quality and process engineers who want
to transform processes and build quality in with forward thinking
process analysis and evaluation. Ideal candidates will be
interested in improving the healthcare member experience through
the application of quality, lean, and continuous improvement
approaches. If you can identify and solve complex opportunities
while telling a compelling story to senior leaders in a corporate
environment this is the role for you. The Quality Process
Improvement Engineer will be integral in this quality
transformation, within our Government Operations Quality Team,
driving new quality perspectives within our Customer Focused
Quality mission. In this role you will lead the identification,
application and implementation of customer focused quality
principles and approaches within a highly matrixed transactional
environment. You will be required to assess processes, identify
opportunities for improvement, implement long term permanent
corrective actions, develop, and deliver new process designs with
quality built-in, and deliver clear and concise business cases for
process improvement within a corporate environment. The Quality
Process Improvement Engineer is responsible for working with
Business Operations Partners to identify ways in which we can
reduce wastes and deliver the right outcomes to our customers, the
first time, every time. Our Quality Process Improvement Engineers
are responsible for defining business requirements, producing
supporting process documentation, telling a compelling story, and
driving customer-centric process improvements that improve metrics,
cost, and experience. The Quality Process Improvement Engineer is
required to apply critical thinking, problem-solving methodologies,
statistical analysis, and a systemic approach towards
design/implementation of transactional process improvements. In
this role you will be a part of a strategic shift that requires the
ability to lead, mentor, guide, train, and support other project
resources within the QuEST Quality Teams and effectively lead and
manage work efforts whether value stream mapping, problem solving,
FMEA or end-to-end business process improvements.Individuals within
the -Government Operations Quality Team are responsible for process
re-design, implementation of process improvements, effective
collaboration, innovation, problem solving, change management,
storytelling and communication at the executive level as well as
with front line staff. We serve as change agents tasked with
developing a new culture of quality, identifying constituent pain
points (process, product and/or technology), and implementing
opportunities to improve the constituent experience.You'll enjoy
the flexibility to telecommute* from anywhere within the U.S. as
you take on some tough challenges.Primary Responsibilities:
- Effectively assess processes, identify opportunities for
improvement, quantify impact and translate customer needs into
efficient, effective, and streamlined processes within our
corporate business operations
- Execute transformational quality initiatives through the
application of Value Stream Mapping, Systemic Problem Solving,
Statistical Data Analysis and End-to-End Process Improvements
including process re-design where applicable
- Review, Analyze and Report Statistical findings through
critical thought and storytelling of key findings and opportunities
to all levels within a matrixed organization
- Liaise and work closely with the QuEST Line of Business and
Provider leads and team members, Operations team, and other
business partners to own the delivery of short-term containment and
long-term strategic projects to support the QuEST mission and
vision
- Interact with stakeholders to share diagnostics, build future
state process designs and implement those designs, integrate and
build quality error proofing into processes, and present
implementation recommendations with a balance between short term
gains and strategic imperatives
- Provide leadership on business process improvement and drive
forward a culture of continuous improvement and efficiency
- Partner to identify critical to quality metrics, and support
the operationalization of monitoring and management to deliver
improved performance across business processes
- Leverage a broad base of quality engineering tools and
problem-solving methodologies to deliver bottom-line impacting and
continual process improvements
- Acquire an understanding of and document current state process
within QuEST as well as within business operations
- Analyze processes, data and systems to identify improvement
opportunities and make improvement recommendations
- Evaluate downstream business systems, processes, and / or
organizational impacts and identify risks and barriers
- Create effective and compelling visual materials/presentations
that support the process improvement impact to the organization and
adequately represent the impact to quality, cost and time
- Develop and maintain work plans, time schedules, project task
lists, and status reports
- Provide direction, guidance, and support to other project team
members
- Define, track, and monitor key success measures associated with
projects
- Successfully deploy and support change management and
appropriate training plans
- Develop and maintain appropriate relationships with all
stakeholders to facilitate the successful accomplishment of key
quality initiatives
- Ensure effective communication with all internal stakeholders
throughout the project
- Build and present business cases for Executive Leadership
review and approval, including estimates on benefit, effort,
resource needs, and timingYou'll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in.Required Qualifications:
- Bachelor's degree or equivalent experience and education
- 7+ years of experience in process improvement, design/re-design
and implementation of permanent and continuous corrective
actions
- 7+ years of experience -applying quality and/or process
engineering principles, leading problem-solving efforts with
cross-functional teams to deliver business improvements stemming
from complex business problems and demonstrated ability to
communicate with clarity and conciseness
- 5+ years of experience -driving quality implementation,
standardization, and adoption within a complex/matrixed environment
with quantified financial, FTE, and/or time savings delivery
- 5+ years of experience implementing process designs and/or
re-designs utilizing Lean, Continuous Improvement, Quality/Systems
Engineering and Six Sigma approaches, proactively building quality
into processes with appropriate controls and monitoring
- 5+ years of specific and successful experience using Value
Stream Mapping, Kaizen, Process (Gemba) walks, FMEA, and systemic
problem-solving techniques to identify, prioritize, and communicate
continuous improvement opportunities
- 5+ years of experience influencing people through clear/concise
storytelling at all levels in the organization on key decisions and
strategies to drive change
- 5+ years of experience in a corporate settingPreferred
Qualifications:
- Advanced degree in engineering, business, technology, and/or
health care related field
- 5+ years of experience in health care operations or a
transactional process environment
- Demonstrated project and/or program management experience
- Proven application of quality engineering, process engineering,
lean/six sigma and/or process improvement principles;
Certifications
- Proven leadership, interpersonal, and organizational/management
skills with an ability to motivate and lead cross functional teams
to accomplish shared goals under stringent timelines
- Proven self-starter that demonstrates accountability and
ownership of their work, capable of precisely communicating by
providing relevant information to different levels of leadership
and cross functional groups through appropriate communication
channels, and a team player willing to freely share knowledge,
resources, and information
- Demonstrated ability to identify and analyze relevant data to
determine the root cause of problems, make data-based decisions,
and prioritize actions that will have the greatest impact on
customer outcomes and experiences
- Data driven, yet comfortable with ambiguity and able to balance
a bias for action with an understanding of appropriate risk
- Ability to prioritize, run multiple parallel projects and
deliver on time with outstanding quality of content and formTo
protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.Careers with
UnitedHealthcare. Let's talk about opportunity. Start with a
Fortune 5 organization that's serving more than 85 million people
already and building the industry's singular reputation for bold
ideas and impeccable execution. Now, add your energy, your passion
for excellence, your near-obsession with driving change for the
better. Get the picture? UnitedHealthcare is serving employers and
individuals, states and communities, military families and veterans
where ever they're found across the globe. We bring them the
resources of an industry leader and a commitment to improve their
lives that's second to none. This is no small opportunity. It's
where you can do your life's best work.(sm)*All Telecommuters will
be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range
for Colorado residents is $82,100 to $146,900. The salary range for
Connecticut/Nevada residents is $90,500 to $161,600. Pay is based
on several factors including but not limited to education, work
experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, Minnetonka , Quality Process Improvement Engineer - Telecommute, Engineering , Minnetonka, Minnesota
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