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Digital Chat Bot Product Manager - Telecommute

Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 8, 2021

Job Description:

Welcome to UHC Digital. As a member-focused digital product organization, our purpose is squarely focused on the digital needs of our members. We strive to seamlessly connect experiences and solutions across all consumer touch points. Bring along your passion and do your life's best work.(sm)The Digital Chat Bot Product Manager is part of the UHC digital strategy team working with various stakeholders within UHC and Optum (Marketing, Product, and Health & Ops.) to develop strategic digital roadmaps, understand holistic touchpoints, drive core initiatives, and become well versed within their respective product space. Using emerging tech, you will be tasked with creating impactful experiences and driving strategic outcomes.Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)Primary Responsibilities:

  • Enterprise Interface & Program Management - Actively partner with stakeholders to define valid approaches
  • Identification and Shaping of Scope and Prioritization - Define Virtual Assistant capable use cases + volume + business case value for case selection. Drive scope and prioritization agreement with internal stakeholders
  • Inform the Front-End Build Approach - Interaction model definition using "job-to-be-done" approach (business requirements)
  • Inform the Back-End Build Approach - Scripted, intelligent model using AI and natural language understanding or hybrid. Work across architecture, LOB, source data app owners. Guide selection of Bot Training Data that aligns to the business case and defined KPI's
  • Bot Training and Testing - Guide AI training process with users and/or production data sets
  • Operationalize, Launch and Optimize - A bot is not an application or a feature. The "brain" needs constant re-training and reinforcement requiring product strategy inputYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • 4+ years of experience with Program / Product Manager; that includes creating and delivering presentations to executive leaders
    • 2+ years of experience with implementation of chatbots
    • 2+ years of experience with management or leadership
    • Knowledge of the Agile process and strong knowledge of chat bot creation and delivery
    • Intermediate or higher level of proficiency with Word, Excel and PowerPoint
    • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking ordersCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 7 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Digital Chat Bot Product Manager, Program Manager, Product Manager, Chat Bot, UHC Digital, UHC, UnitedHealth Care, UHG, UnitedHealth Group, Minnetonka, MN, Minnesota

Keywords: UnitedHealth Group, Minnetonka , Digital Chat Bot Product Manager - Telecommute, Executive , Minnetonka, Minnesota

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