Director of Operations - Telecommute

Company: UnitedHealth Group
Location: Minnetonka
Posted on: February 18, 2021

Job Description:

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) The Director of Operations will be accountable for leading and supporting the configuration operations teams with process improvements, staff development, driving performance results, and assumes responsibility for critical projects and initiatives. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

• Provide leadership to and is accountable for the performance and direction through multiple layers of management and staff
• End to end operational responsibility of assigned function with a critical focus on quality
• Develop and executes strategies that span the business unit or multiple market sites
• Direct others to resolve business problems that affect multiple functions or disciplines
• Responsible for product, service or process decisions most likely to impact multiple functions and/or customer accounts (internal/external)
• Utilize and improve the existing tools to measure performance and ensure consistent achievement of business objectives
• Consistently demonstrate ability to succeed in a continuously changing and challenging environment
• Develop innovative operational solutions and implement successfully to deliver results
• Develop a climate for superior customer service experience
• Lead initiatives and drive change throughout organization
• Analyze and identify trends and provide reports as necessary
• Communicate and collaborate within matrix environment, develops partnerships with key business partners, including, but not limited to:
  Claims Operations, Call Centers, IT, Project Management, Health Plan Operations
• Employee development and engagement of direct and indirect staff
• Ensure departmental policies and procedures are followed
• Work with other operational teams and business partners to resolve operational issues
• Identify issues that impact quality or productivity and works with others to implement improvements and sustainable results
• Lead configuration teams in cross functional projects and achieve timely and accurate deliverables
• Drive development of business plan and strategy, providing insight and recommendations while ensuring alignment to business goals and priorities
• Participate in strategic planning and assists in developing specific plans as needed
• Track progress against plan, identifies any deviations and suggests recommendations to remediate
• Internal and external audit remediation oversight
• Business Continuity Planning
• Develop and facilitate performance report outs with internal business partners and Senior--Leaders - ensuring materials represent the key initiatives and the overall priorities of the business You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Bachelor's degree or equivalent experience
  • 5+ years of Operational Management experience in healthcare
  • 3+ years in a Director role
  • 5+ years in Medicare and/or Medicaid health insurance field
  • 3+ years of eligibility, provider data management, claims, and/or configuration experience
  • Intermediate level proficiency with PowerPoint & Excel
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained Preferred Qualifications:
    • Working knowledge of Benefit Operations and Facets
    • Director of operations experience
    • Solid business and financial acumen
    • Ability to prepare and deliver executive-level presentations and reports Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Colorado Residents Only: The salary range for Colorado residents is $110,200 to $211,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment Job Keywords:--Director, operations, Medicare/Medicaid, Six Sigma, Project management, Benefit operations, Manager, Supervisor, provider data, configuration, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote We want you to know what our hiring process looks like. Watch the video and find out what to expect along the way. Getting an internship UnitedHealth Group is not only an opportunity to do something extraordinary with your summer, it's also an opportunity to land your first full time job. Most college students know the last internship before graduation is perhap--- So you've searched our open jobs and are ready to submit your application. But how do you know if a specific job is right for you? Here are four questions to consider before applying--- Here at UnitedHealth Group, we've adjusted the way we work as a result of COVID-19. At this moment, 90% of our non-clinical staff is working from home around the globe, prior to COVID-19 42% of our non-clinical staff was already working from home. Th--- UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-800-561-0861 and press or say 1 for Applicant to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Minnetonka , Director of Operations - Telecommute, Executive , Minnetonka, Minnesota