Senior Manager, Incident Management - Minnetonka, MN
Company: UnitedHealth Group
Location: Minnetonka
Posted on: February 22, 2021
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Job Description:
Senior Manager, Incident Management - Minnetonka, MN At
UnitedHealth Group, we're not just using technology to help
millions receive care, we're evolving it. From the most advanced
development tools and methodologies to the highest levels of
cybersecurity, we're doing, sharing and learning new ways to make
technology and health care work better every day. Join us and
you'll be challenged to do your life's best work. SM The IT Service
Desk (ITSD) supports Optum and UnitedHealth Group. The ITSD team
supports more than 250,000 domestic and international employees
while operating 24--7 year-round, including all holidays. While
taking in excess of 185,000 contacts per month the ITSD offers
first level technical support for: 4,000 plus systems and
applications, servers, desktop, telephone, and network issues.
Additionally, the team also offers support for telecommuter issues,
and voice (telephone, voicemail) issues. We're expanding in
multiple directions, across borders and, most of all, in the way we
think. Here, innovation isn't about another gadget, it's about
transforming the health care industry. Ready to make a difference?
Make yourself at home with us and start doing your life's best
work. ITSD's mission is to be the face of IT; a central point of
contact for UnitedHealth Group businesses that provides high
quality, innovative and cost-effective technical support. The
Senior Manager, Incident Management will be critical to running
Incident Management capabilities across the UHG IT Service Desk
Organization. We receive thousands of contacts per day and the
ideal candidate is expected to guide this team through incident
detection, deflection and escalation activities. Primary
Responsibilities:
Keywords: UnitedHealth Group, Minnetonka , Senior Manager, Incident Management - Minnetonka, MN, Executive , Minnetonka, Minnesota
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