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Implementation Manager - Minnetonka, MN or US Remote

Company: UnitedHealth Group
Location: Minnetonka
Posted on: May 2, 2021

Job Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.The Implementation Manager is responsible for supporting and/or leading the onboarding and installation of life, disability and supplemental health products within UnitedHealthcare Employer and Individual operations on the FACETS platform. The Implementation Manager will support a team of Senior Implementation Managers helping to facilitate each installation by initiating the implementation process, preparing the installation materials for the employer, reviewing and validating documents as well as leading small scale end-to-end group implementations for small business groups, expatriates, and key accounts. In addition, the Implementation Manager will be required to provide ongoing service support to our customers, brokers, sales and internal partners post installation.You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Training will be conducted virtually from your home.* All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:* Initiate the implementation process for Financial Protection Products* Review and validate documents received during implementation* Prepare onboarding employer implementation materials for senior implementation team* Monitor, track and report status of case preparation and implementation* Facilitate the assignment of new sold case submissions* Lead and manage the implementation of new products for in-force customers and small business/global expatriates* Provide critical support to our customers, brokers, sales partners and senior implementation team through the management and resolution of ongoing service issues and inquiries* Facilitate the transition of newly onboarded groups to account management teamYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:* High School Diploma / GED (or higher)* 2+ years of experience in a customer facing role* 3+ years of experience in Healthcare / Insurance Industry* Experience with Microsoft Word (create and edit documents)* Experience with Microsoft Excel (create and edit spreadsheets and sort, filter, and work with formulas / pivot tables)* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking ordersPreferred Qualifications:* Experience with implementation and / or managing benefits* Experience with Life and / or Disability InsuranceSoft Skills:* Customer centric mindset* Excellent verbal and written communication, presentation and negotiation skills requiredUnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SMColorado Residents Only: The hourly range for Colorado residents is $25.63 to $45.72.Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, United Healthcare, Implementation Manager, FACETS platform, Minnetonka, MN, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

Keywords: UnitedHealth Group, Minnetonka , Implementation Manager - Minnetonka, MN or US Remote, Executive , Minnetonka, Minnesota

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