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Associate Director - Certified Vendor Engagement Team (CVET) - Telecommute

Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 6, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) UnitedHealthcare's Quality and Value Solutions Delivery (QVSD) is an integrated team serving all UnitedHealthcare businesses, focused on delivering operational efficiencies for centralized activities. Our Operations & Engagement group is vital to our success and are leaders in driving the future growth of UnitedHealth Group. Success in this role relies on many factors - your ability to deal with ambiguity, your ability to adapt and embrace change, and a long-term commitment to making health care better for everyone. QVSD combines talented individuals from many areas of quality. Our goal is extraordinary performance that exceeds the expectations of the constituents, customers and members we serve. This role's primary function is to manage the engagement with our certified HEDIS - software vendor. This position will support and ensure accurate and timely issue resolution, along with monitoring and tracking enhancements and development. -This position will report to the QVSD Director of Business Process, PMCT and Software Engagement. The position is able to telecommute; however, work hours are either Eastern or Central time zones. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Manage the staff responsible for facilitating the engagement with our certified HEDIS - software vendor
  • Monitor requested enhancements and development
  • Subject matter expert (SME) on certified HEDIS - software platforms
  • Track vendor performance to service level-agreements (SLA)
  • Collaborate with applicable internal stakeholders to obtain in-depth information / data about internal / external customer requirements for technology supporting QVSD
  • Collaborate with applicable external vendors / partners to conduct in-depth assessment of technology offerings
  • Perform / leverage research to help establish current and emerging customer / market needs and trends
  • Gather / analyze/validate applicable data from internal and external sources (e.g., clients, prospects, potential customers) to identify customer / market characteristics, needs, and problems (e.g., market opportunities, financials, technology trends, user preferences industry / regulatory / legal standards, internal product trends)
  • Demonstrate understanding of the competitive quality metrics technology landscape (e.g., strengths, weaknesses, gaps, product portfolios, win / loss analysis)
  • Define the core competencies / capabilities that distinguish us our quality metrics in the marketplace (e.g., key differentiators)
  • Document / communicate market characteristics and needs to applicable stakeholders (e.g., product management)
  • Anticipates customer needs and proactively develops solutions to meet them
  • Serves as a key resource on complex and / or critical issues
  • Solves complex problems and develops innovative solutions
  • Reviews work performed by others and provides recommendations for improvement
  • Lead functional or segment teams or projects
  • Provides explanations and information to others on the most complex issues
  • Motivates and inspires other team members You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Bachelor's Degree or equivalent experience
    • 3+ years HEDIS - or CMS stars experience
    • Experience with issue/resolution management
    • Demonstrated ability to manage and prioritize deliverables
    • Experience leading functional or segment teams or projects
    • Demonstrated excellent communication, time/project management, problem solving, organizational, and analytical skills Preferred Qualifications:
      • Systems Analyst or Business Analyst experience UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Associate Director, Certified Vendor Engagement Team, CVET Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

Keywords: UnitedHealth Group, Minnetonka , Associate Director - Certified Vendor Engagement Team (CVET) - Telecommute, Executive , Minnetonka, Minnesota

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