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Digital Product & Operations Director - Minnetonka, MN

Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 15, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Digital Product & Operations Director will work with various stakeholders within UHC, Optum and Optum Digital to drive execution and ongoing operations for strategic member facing websites and mobile applications aligned to the consumer experience across digital products and lines of business. - This leadership position will focus on ensuring strategic digital initiatives are received, prioritized, evolved into roadmaps and will be a champion for the digital consumer experience leading decision-making dialog with a fact based and data driven foundation.

The focus of the Digital Product & Operations Director will be to build relationships, understand and articulate stakeholder needs, define roadmap value, communicate priorities, and drive successful execution of strategic initiatives in a matrixed environment. This business-critical role serves as the champion for stability, performance, and reliability for UHC Member facing digital web and mobile assets. - This leadership role will drive employee engagement and provide coaching, and direction as needed to drive successful outcomes.

Primary Responsibilities:
Focused on digital intake, confirmation of business value aligned to digital initiatives, stakeholder communications and delivery of digital roadmaps and value proposition communications to various executive level stakeholders
Build relationships with key stakeholders representing digital team and assets
Keep stakeholders informed of digital intake status and resolves needs to move requests forward
Work with stakeholders and Digital Product Managers on rollout planning, communications and problem solving to support teams to keep focused on successful initiative delivery
Work with stakeholders to identify the value of digital requests, using data to forecast performance technology needs
Represent stakeholder needs to the Digital Organization for prioritization, planning, and strategic direction of products
Communicate Digital prospective to stakeholders; provider direction to project teams and resources that align with Digital and stakeholder agendas to reinforce on time delivery of programs
Lead and assist in the removal of hurdles which could negatively impact productivity, project timelines, performance, or the customer experience aligned to digital assets
Lead and manage direct resources and indirect resources in a matrixed environment, that support digital assets and projects

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
2+ years of experience working in the digital space
Demonstrated user-centric experiences with positive impacts to engagement and KPIs
Demonstrated experience working with senior leaders, managing expectations and delivery dates
Demonstrated experience working with multi-disciplinary teams comprising product managers, project managers, marketers, and engineering
Proven ability to absorb and make sense of data to direct decision making
Proven ability to turn complicated inputs into a clear, communicable vision
Results-oriented individual with strong influencing, problem solving and negotiation skills
Proven history of excellent communication skills
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:
Customer Relationship Management
Alignment with Technology Operations or Capabilities
Reporting and Analytics proficiency
Product Management experience

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. -Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do -your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: -Digital Product & Operations Director, Minnetonka, MN, Minnesota

Keywords: UnitedHealth Group, Minnetonka , Digital Product & Operations Director - Minnetonka, MN, Executive , Minnetonka, Minnesota

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