Technical Account Manager (Hybrid)
Company: Meditech
Location: Minnetonka
Posted on: May 10, 2022
Job Description:
Programming & Development - Minnesota, US Description At
MEDITECH, we are committed to providing our customers with the
service and care that they need. As a Technical Account Manager,
you will be responsible for resolving customer issues related to
performance, printing, or system level failure. This allows the
customer to focus on what really matters most - patient care. As a
member of our System Technology team, your job would involve:
- Taking technical direction from staff who investigate issues
and design and interpret the outcomes of tests, reports, network
traces, performance output, etc.
- Acting in partnership with staff as an advocate for the
customer
- Interviewing customers for further information
- Installing and/or coordinating the installation of diagnostic
software and/or running tests
- Reporting evidence of root cause to MEDITECH application
programmers, hardware vendors and/or the customer
- Taking part in conference calls with all stakeholders
- Coordinating the installation of hot fixes, patches and/or new
hardware
- Documenting the problem, investigation plan, progress and final
resolution using our internal tracking system where
appropriate
- Ensuring that all tasks, tests, trials and communication happen
in a timely manner so the customer sees progress on a regular
basis
- Working closely with various software application and system
software developers at MEDITECH
- Developing relationships with the technical liaisons amongst
MEDITECH's hardware partners What You Should Have
- Associate's Degree, Bachelor's Degree or computer coursework in
computer related fields strongly favored
- Knowledge in the general functionality of MEDITECH's Electronic
Health Record products
- Strong project management and customer service skills
- Understanding of the overall architecture of a client/server
network, or the vocabulary used to describe one
- Exceptional written and verbal communication skills
- Strong analytical and problem solving skills
- Ability to multi-task in a fast-paced environment
- Ability to interact with all levels of management (both at
MEDITECH and customer sites)In compliance with federal law, all
persons hired will be required to verify identity and eligibility
to work in the United States and to complete the required
employment eligibility verification form upon hire. MEDITECH will
not sponsor applicants for work visas.COVID-19: -This position
requires that you have received a COVID-19 vaccination unless you
have a valid religious, medical, or pregnancy-related
accommodation. This opportunity is available at our following
location(s):
Keywords: Meditech, Minnetonka , Technical Account Manager (Hybrid), Executive , Minnetonka, Minnesota
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