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Associate Director Business Analysis - Back Office Planning - Telecommute

Company: UnitedHealth Group
Location: Minnetonka
Posted on: June 23, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)



As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions. Join us! There's never been a better time to do your life's best work. (sm)



You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.



Primary Responsibilities:


  • Successfully direct, lead, equip and empower leaders and teams through example by providing oversight and development, to support inventory reporting, planning, forecasting and workflow direction for Provider Operations.
  • Lead a diverse team of managers, supervisors, and analysts who: develop and manage daily and weekly forecasting and capacity planning for UHC Benefit Operations Back Office functions
  • Provide oversight into all planning and forecasting related processes. By ensuring daily and weekly forecasts and plans are accurate to help the related Operations/Business partners with the information they need to proactively hire, train, and shift staff in order to achieve service levels, turnaround times and financial targets
  • Manage a highly functioning team capable of building models, performing analysis & driving results
  • Synergize and share best practices with other members of the Workforce Planning & Management team
  • Communicating staffing risks and planning recommendations to VPs and Directors and collaborate with these leaders to continually adjust based on changing business needs
  • Manage partner relationships so that there is the appropriate line of sight to aged inventory, potential obstacles and how the status of inventory will impact service level agreements or performance guarantee misses
  • Is an expert in workforce planning methodology, processes, and routines, and serves as an internal consultant to operations leaders regarding the use of workforce data and analytics
  • Establish and maintain communication channels regarding events that impact work volumes
  • Drive performance of Workforce Managers and Analysts to the highest level, creating a culture of accountability and execution
  • Create a Culture where diversity is embraced, and the development of employees into top talent is critical
  • Facilitate meetings with senior leadership from various functional areas
  • Collaborate with Long Range Planning & other Workforce Planning and Management Teams on staff models, hiring plans and training plans for different work types
  • Find creative solutions to complex problems through data management and analytics
  • Ability to present and explain complex staffing requirements to senior leadership and gain support
  • Create strategies to maximize resources and drive support across the Back Office Planning team
  • Support and lead efforts in our migration across all channels into our Enterprise Work Delivery Application
  • Lead Workforce management support through gathering and updating project materials, scheduling, short term forecasting, project documentation, business flows, and lessons learned documents
  • Work towards an environment where data unity is a standard and all data utilized across all channels is from one source and accurate for all levels of our organization
  • Drive a culture of root cause analysis, with a focus on removing variation from the system and removing defects from processes
  • Manage cross-functional interdependencies
  • Oversee the workforce management tool administrative functions
  • Improve processes to optimize performance and value over time
  • Provide risk management and issue/problem resolution as required
  • Be a solid change agent and resilient to roadblocks
  • Execute with a sense of urgency






    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:


    • 3+ years of Workforce Management experience
    • 3+ years of people management experience
    • 3+ years of experience preparing and presenting data
    • 2+ years of experience using a workforce management system, (IEX is preferred)
    • Advanced level of experience working with Microsoft Excel with the ability to create spreadsheets and perform VLOOKUPs, pivot tables, and complex file links with proven experience in creating ad hoc reports, manipulating multiple large data sets, etc.
    • Proven ability to effectively communicate data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
    • Demonstrated process improvement, workflow, benchmarking and/or evaluation of business processes
    • Demonstrate ability to work a flexible schedule as needed, including early/late hours at times
    • Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
    • Demonstrated ability to anticipate customer needs and proactively identifies solutions
    • Acts as a technical resource to others in own function




      Preferred Qualifications:


      • Bachelor's Degree
      • Relational database experience and experience using MS Access
      • Experience building executive presentations in PowerPoint
      • Experience with automated database management systems (SAS, SQL, etc.)
      • Six Sigma knowledge/experience
      • Project Management experience
      • Intermediate skills in Access
      • Knowledge of other Workforce Management solutions
      • Ability to succeed in self-directed environment
      • Adaptable and able to quickly move with change while maintaining a positive attitude
      • Plans, prioritizes, organizes, and completes work to meet established objectives.
      • Demonstrated ability to prioritize and manage multiple tasks
      • Excellent problem-solving skills
      • Applies knowledge/skills to complex activities
      • Solves complex problems on own; proactively identifies new solutions to problems
      • Solid relational acumen




        To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.



        Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)



        *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.



        Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives





        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Minnetonka , Associate Director Business Analysis - Back Office Planning - Telecommute, Executive , Minnetonka, Minnesota

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