Product Director, Omnichannel Experiences - Telecommute

Company: UnitedHealth Group
Location: Minnetonka
Posted on: August 5, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The experience in healthcare can be complicated and hard to navigate, making what can already be a challenging time that much harder for a consumer. The Product Director, Omnichannel Experiences, is responsible for using product management best practices to set the vision for and execute a simplified consumer experience. An experience that delivers on the United Health Group mission, of helping members live healthier lives and making the health system work better for everyone. This role will focus on our Reconcile Health Journey.

The Product Director will have strong program and product management background, and will focus on driving to a single omnichannel experience for the entire Reconcile Health Journey across LOBs. They will also support the Journey Owner in setting up PMO. The Director will lead change and innovation, apply a growth mindset and system thinking to further the UHC 3.0 vision of bringing consumer centricity to the reconcile health cost journey. Experience with Human centered design will be a big asset for a leader in this position.

You ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Strategy: Establish long term strategic direction for various products within a particular consumer experience or journey based on consumer insights and business needs
• Planning: Define the customer outcomes, business impacts, and roadmaps for the products within an experience. Proactively identify new customer needs and define the features that will solve them. Build and manage the product backlog for optimal value, making trade-offs as needed based on product vision, team capacity, desired business outcomes, stakeholder needs and added information to develop sprint plans
• Use Data to Drive Outcomes - Seeks to deliver viable ideas or learn fast and pivot by understanding pain points and experience analytics. Leverages consumer, operations, and clinical data plus feedback/behavior to drive business outcomes
• Delivery - Manages product, experience, lifecycle from conception to release, Works with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work to improve speed to market for those features that will drive the most value to the company. Partners with implementation teams to flawlessly roll out MVPs and then scaled releases
• Results & Metrics - Defines, tracks and monitors Objectives and Key Results (OKRs). Ensures have correct data and tools for the experience and related sub-processes; uses data to improve experiences Competencies:
  • Ability to effectively manage complex problems, seeking understanding of root causes and exploring new ways to improve and simplify experience
  • Relentless learner and student of the industry, technology, and consumer/provider insights
  • Proven relationship builder both within the organization and with external partners
  • Comfortable working with ambiguity and change
  • Works well under pressure, thrives in a multi-faceted work environment and driven by performance and results
  • Exceptional written and verbal communication skills with ability to communicate and inspire at all levels, including addressing opportunities, risks, and strategic positioning with business and technology leaders
  • Leadership and consensus building skills with willingness to embrace personal and professional development
    
    You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    
    Required Qualifications:
    • 5+ years working in a benefits operations environment supporting claims experiences
    • 3+ years working in a leading product management role
    • 3+ years working with automation and IT teams in an agile environment
    • 3+ years supporting demand management and product backlog refinement
    • 3+ years business case development experience
    • 3+ years working with digital teams to develop omnichannel experiences
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
      
      To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
      
      Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
      
      Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut / Nevada residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you ll find a far-reaching choice of benefits and incentives.
      
      All Telecommuters will be required to adhere to UnitedHealth Group s Telecommuter Policy.
      
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      
      UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
      
      

Keywords: UnitedHealth Group, Minnetonka , Product Director, Omnichannel Experiences - Telecommute, Executive , Minnetonka, Minnesota