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Sr Director Digital Operations and Portfolio Management - Minnetonka, MN or Remote

Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 18, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm) The process to select and purchase the right Medicare plan can be complicated and hard to navigate, making what is an already challenging experience for the consumer that much harder and stressful. The Medicare and Retirement (M&R) Digital Acquisition Operations and Portfolio Management Leader will support the M&R digital acquisition team through portfolio, program, project management and client management. This role will govern all processes and procedures for the team to ensure consistency, stability, and availability the acquisition products and experiences. This role will also be responsible for content management and publishing operations and Search Engine Optimization (SEO) to ensure a simple and trusted consumer digital shopping and enrollment experience The M&R Digital Acquisition Operations and Portfolio Management leader will leverage portfolio, program and client management best practices to ensure the digital acquisition team is able to define and execute an improved consumer shop and enroll experience. This role involves partnering with cross-functional teams throughout the process of problem identification, solution development, implementation, and measurement. The individual in this role will be expected to lead the overall operations of the team to drive improved execution, stability, efficiency, and quality. This leader will leverage lean portfolio management, agile methodologies, and process management to ensure the Digital acquisition team can provide an industry leading Medicare shopping and enrollment experiences at speed and scale. The right candidate thrives in a customer-focused, process driven, fast-paced environment where people are collaborative and working together to achieve business goals and objectives. While intensely focused on digital, the charter of this role will be to partner with the broader sales leadership team (telesales and agent / external distribution) to create an omni-channel experiences for our consumers. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Establish long term strategic direction for digital acquisition operations and portfolio management team through establishing management routines, gearing ratios, service levels and key processes and procedures
  • Develop and execute consistent release strategies and workflow models in partnership with the product management and technical teams
  • Provide consultation on functionality of website components and set expectations with stakeholders regarding the timing of when business requests will be executed
  • Monitor existing processes and make recommendations to improve current processes that improve the digital acquisition team's ability to gain efficiencies and deliver
  • Direct the operations of the Content Management System (CMS) team to include SLAs, workflows, and governance for all website properties
  • Lead Search Engine Marketing (SEO) and support personalization and marketing automation programs in partnership with other business functions and/or third-party vendors
  • Ensure monthly results and roadmap are in a constant state of readiness to share with key stakeholders, business partners, and digital and enterprise leaders
  • Serve as epic owner for work when needed, particularly early in the funnel to define the epic hypothesis statement and lean business case in partnership with business partners, digital product owners and the finance team
  • Engage with business partners on a regular cadence to ensure the digital acquisition portfolio is accurately reflecting current business priorities
  • Partner with product management and technical teams to flawlessly roll out new capabilities and MVPs and then work to scale
  • Build collaborative relationship with the extended M&R business partners including Marketing, Operations, Design, Product, IT and the extended Sales team You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Undergraduate degree or equivalent experience
    • 8+ years leading / managing digital operations, process improvement / process management or product management teams
    • Experience working in large matrixed organizations
    • Experience leading digital marketing activities: SEO, personalization, and marketing automation
    • Experience managing multiple projects concurrently under aggressive timelines
    • Experience demonstrating flexibility and willingness to independently navigate areas of unfamiliarity
    • Experience turning complicated inputs into a clear, communicable vision that delivers user/member and clear business value
    • Experience absorbing and making sense of large amounts of data, information and perspectives to direct decision making Preferred Qualifications:
      • Graduate degree; MBA or Masters
      • Six sigma - Green or Black Belt quality training
      • Experience working with Adobe Experience Manager (AEM) or other content management systems (CMS)
      • Experience working remote working and leading remote / geographically dispersed teams
      • Healthcare industry experience
      • Development and implementation experience with lean portfolio management, Less and / or SAFe Agile frameworks
      • Basic knowledge of HTML, CSS, and other web technologies
      • Familiarity with web UX and UI best practices
      • Design Thinking (IDEO, d.School Double Diamond, etc.,)
      • Ability to develop sound business cases to obtaining funding
      • Exceptional written and verbal communication skills with ability to communicate and inspire at all levels, including addressing opportunities, risks, and strategic positioningwith business and technology leaders
      • Executive presence and track record of engaging and influencing senior and executive leadership teams Careers at UnitedHealthcare M&R Underwriting & HCE. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm) California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The salary range for California, Colorado, Connecticut, Nevada, Washington or New York City residents is $181,600 to $345,500. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Minnetonka , Sr Director Digital Operations and Portfolio Management - Minnetonka, MN or Remote, Executive , Minnetonka, Minnesota

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