Customer Service Account Manager

Company: Fenix Group
Location: Minnetonka
Posted on: March 20, 2023

Job Description:

Description:Do you thrive in a positive environment where there is a clearly defined process? Are you naturally efficient and able to juggle multiple tasks simultaneously while maintaining high standards for accuracy and follow through? Would others describe you as systematic and organized person always willing to help out? If so, we are looking for you!Fenix Group SPC is seeking to hire a full-time Customer Service Account Manager to process & enter sales orders, address and resolve customer inquiries and problems, provide order updates, and build strong relationships with key customers.We offer our Customer Service Representative a competitive wage, as well as an excellent benefits package which includes medical, dental, vision, life, and disability insurance, a health savings account (HSA) with company match, as well as a 401(k) plan with company match and paid time off & holidays.About Fenix Group SPCAt Fenix Group, our mission is to transform, enhance, and protect surfaces. We manufacture specialty paints and coatings for a variety of industrial OEM markets across our three nationwide locations. As the Phoenix rebirths out of the ashes larger and more powerful each time, we are undergoing a transformation to improve our processes and procedures, implement automation and technology, and create efficiencies throughout our operations. As a small company with approximately 150 employees, we are committed to our core values of dependability, teamwork, honesty, fun, and achievement.A Day in the Life of the Customer Service Account ManagerYou will spend your day completing a variety of tasks, including:Processing customer orders by reviewing them for accuracy and entering them into the ERP systemVerifying availability of products to determine what is in stock or to provide customers accurate lead timesHandling various customer inquiries such as pricing, freight cost, shipping information, and inventoryProviding customers with order and delivery updates Facilitating customer complaints, including arranging product returns and issuing creditsProviding support to our field sales representatives and serve as a back up to our other Customer Service Representatives as neededWhat You'll Need to be Successful at Fenix Group SPCA High School Diploma 2-4 years of order entry and customer service/account management experienceThe ability to work onsite at our Minnetonka, MN locationStrong attention to detail, organizational skills, and the ability to manage several projects at onceA passionate and positive can do attitude, willingness to learn, to teach, and to be a change agent within the company. An ability to work within a team environment and help the team become betterProficiency in Microsoft Office products Effective verbal and written communication skills PM21Requirements:PI206744089

Keywords: Fenix Group, Minnetonka , Customer Service Account Manager, Executive , Minnetonka, Minnesota