Branch Operations Associate Manager - Ridgedale
Company: Wells Fargo
Location: Minnetonka
Posted on: September 12, 2023
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Job Description:
**Why Wells Fargo:**
Are you ready for the next step in your career? This is where it
begins - at a company known for our "Well Life" approach to
supporting employees' career aspirations, work-life balance, and
mental and physical health. We ranked #2 on the 2023 LinkedIn Top
Companies list - and #1 among financial services companies - as the
best workplace "to grow your career" in the U.S. We're especially
proud of our tangible, meaningful commitment to diversity, equity,
and inclusion in the workplace. When it comes to employees'
financial health, we offer competitive salaries and generous
benefits package. Apply today.
**About this role:**
Wells Fargo is seeking a Branch Operations Associate Manager (LO)
for Branch Banking as part of the Consumer and Small Business
Banking division. Learn more about the career areas and business
divisions at wellsfargojobs.com .
**In this role you will:**
+ Lead and supervise risk and the operations of teller functions to
deliver exceptional customer service and colleague experience, and
ensure timely completion, quality, and compliance in teller
functions
+ Provide feedback and present ideas for improving customer service
and colleague experience, and related performance management
process and tools
+ Perform operational and customer support tasks
+ Provide excellent customer service, engage customers in
conversations, and build relationships with them
+ Manage the schedule and the daily operations of the teller
line
+ Make decisions and resolve issues related to daily operations of
the teller line, under direction of regional banking management
+ Leverage interpretation of applicable regulations, policy and
procedure requirements, and audit and escalation procedures
+ Support customers and employees in resolving or escalating
concerns or complaints
+ Collaborate and consult with branch employees, colleagues, and
mid-level managers
+ Interact directly with customers
+ Coach, motivate, and develop a diverse team of direct reports to
achieve full potential and meet established business objectives
+ Manage allocation of people and financial resources for branch
operations
+ Mentor and guide talent development of direct reports and assist
in hiring talent
**Required Qualifications:**
+ 2+ years of experience assessing and meeting the needs of
customers or helping with issue resolution, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education
+ 1+ years of Leadership experience
**Desired Qualifications:**
+ Leadership skills including the ability to build, develop, and
motivate a diverse work team
+ Ability to provide strong customer service while listening,
eliciting information efficiently, comprehending, and resolving
complex customer issues
+ Customer service, operations, or financial services management
experience within a high volume, fast-paced and constantly changing
environment
+ Ability to educate and connect customers to technology and share
the value of mobile banking options
+ Ability to interact with integrity and professionalism with
customers and employees
+ Knowledge and understanding of laws and regulations pertaining to
the banking industry
+ Knowledge and understanding of retail compliance controls, risk
management, and loss prevention
+ Ability to work effectively under pressure, meet deadlines,
exercise independent judgment, and use critical thinking skills
+ Relevant military experience including working with military
protocol and instructions, enlisted evaluations, officer/leadership
reporting
+ Relevant military experience including working in personnel
benefits management, processing military personnel orders or
transitions, wartime readiness operations, human resources or
military recruiting
+ Cash handling experience
**Job Expectations:**
+ Ability to work weekends and holidays as needed or scheduled
+ Individuals in Loan Originator (LO) positions must meet the
Consumer Financial Protection Bureau qualification requirements and
comply with related Wells Fargo policies. The LO qualification
requirements include meeting applicable financial responsibility,
character, general financial fitness, and criminal background
standards. A current credit report will be used to assess your
financial responsibility and credit fitness. However, a credit
score is not included as part of the evaluation. Successful
candidates must also meet ongoing regulatory requirements including
additional screening, if necessary
+ This position is not eligible for Visa sponsorship
**Location: 1809 Plymouth Rd MINNETONKA, MN 55305**
**Compensation: $38,400 - $57,600**
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in
the workplace; accordingly, we welcome applications for employment
from all qualified candidates, regardless of race, color, gender,
national origin, religion, age, sexual orientation, gender
identity, gender expression, genetic information, individuals with
disabilities, pregnancy, marital status, status as a protected
veteran or any other status protected by applicable law.
Employees support our focus on building strong customer
relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected
veteran.
Candidates applying to job openings posted in Canada: Applications
for employment are encouraged from all qualified candidates,
including women, persons with disabilities, aboriginal peoples and
visible minorities. Accommodation for applicants with disabilities
is available upon request in connection with the recruitment
process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug
and Alcohol Policy to learn more.
**Company:** WELLS FARGO BANK
**Req Number:** R-302980
**Updated:** Wed Aug 30 00:00:00 UTC 2023
**Location:** MINNETONKA,Minnesota
Keywords: Wells Fargo, Minnetonka , Branch Operations Associate Manager - Ridgedale, Executive , Minnetonka, Minnesota
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