Clinical Instructional Designer - Telecommute

Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 17, 2022

Job Description:

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. (sm)
The Clinical Instructional Designer will serve as an important connection between the UnitedHealthcare Community & State National Clinical and local Health Plan Clinical Operations teams to support best-in-class care management operations. They will work in close partnership with the Clinical Operations, Adherence Advancement, Capabilities and local Health Plan teams to help support success of the care management program.
This individual will be responsible for the development and maintenance of all national clinical job aids, as required to support case management within the local health plans. -A successful candidate will be knowledgeable of clinical operations and care management, basic project management skills, process documentation (i.e., workflows, process maps), as well as, working knowledge of training and facilitation solutions, tools, and materials. In addition, this individual must be effective with time and resource management, internal and external communication, building and applying technical and functional skills, as well as, solving problems.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Design, develop, and maintain the national job aids, as required to support case management within local health plans
Analyze Clinical business issues and needs, in relation to Clinical workflows and training job aid development, online and web-based training materials
Conduct ongoing evaluations and assessments to ensure effectiveness of clinical programs and recommending/implementing clinical training and job aid modifications, as necessary
Recommend methods for improving utilization of personnel, deployment of technology, and tool development, in relation to clinical training and job aids
Act as a liaison with other business segments to identify training and job aid best practices and technology solutions, as well as serve as the C&S Clinical training/job aid subject matter expert
Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities, in relation to clinical training and job aids

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
3+ years of healthcare clinical operations or care management experience
2+ years of experience in developing, designing, and implementing training solutions and materials, such as job aids and workflows
2+ years of experience as a change agent with demonstrated transformations in training design and development
2+ years of experience with documenting processes, creating, and deploying process documentation standards, and process documentation governance procedures
2+ years prior experience managing multiple cross department projects with diverse needs and competing timelines
1+ years of experience applying a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
Preferred Qualifications:
C&S Health Plan clinical experience
Excellent communication, time/project management, problem solving, organizational, and analytical skills
Excellent Microsoft Word and Visio skills
Ability to adapt and excel as a team player in a fast-paced and change-oriented environment
Customer-focused; proven ability to handle complex situations, resolve conflicts and issues effectively. Sensitive to how people and the organization function.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low-income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $53,300 to $95,100. The salary range for Connecticut / Nevada residents is $58,800 to $104,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Clinical Instructional Designer, Clinical Designer, Instructional Designer, Designer, Visio, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote

Keywords: UnitedHealth Group, Minnetonka , Clinical Instructional Designer - Telecommute, Healthcare , Minnetonka, Minnesota