Omni Lead
Company: DSG House of Sport
Location: Minnetonka
Posted on: June 19, 2022
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Job Description:
Job Description: DescriptionWe’re building something new. A
destination devoted to sports. A place where the community will
gather and be inspired. To create this new experience, we’re
building a team that will dream big, obsess over the athlete (our
customer), inspire teammates and challenge every ‘normal’ thing
about retail. This position is responsible for leading and
coordinating all omni-channel activities in the store including:
Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up
In-Store (BOPIS). Responsibilities also include conducting loss
prevention procedures related to omni-channel activities and
training associates on omni-channel tasks. Omni (Fulfillment) Lead
Duties: Effectively lead associates through the daily SFS pick and
pack process according to company standard operating procedures
Ensure a sufficient quantity of SFS supplies are on hand to meet
demand (bags, boxes, packing tape, toner, free return labels, etc.)
Assist in the completion of incoming BOPIS orders including
picking, pack, and staging the orders for customer pickup Support
the Customer Pickup Process of BOPIS orders by retrieving orders
from the stage/holding area in a timely manner Complete the BOPIS
aged order review on a daily basis including review of orders,
changing status in the system and returning product to the sales
floor Provide feedback to the management team on the omni-channel
activities that are occurring in the store Complete daily FedEx Box
Count Audits according to company Inventory Control and Loss
Prevention standards Maintain the SFS Box Count and Store Manager
Box Audit Binder to company standards Assist in the completion of
SFS box audits according to company standards Train associates on
the SFS and BOPIS system and the documented Standard Operating
Procedures All Teammates are required to adhere to all safety
policies and procedures. Additionally, as business needs arise,
other tasks may become necessary. QualificationsSuccess Profile:
1-3 years of Retail, warehouse or shipping experience preferred.
Creates a culture that encourages a diverse and inclusive
environment. Clear, constant and confident communication amongst
teammates, athletes and management. Continued commitment to DICK’S
Sporting Goods standards and ensuring accountability amongst
teammates. Flexible availability – nights, weekends and holidays.
Ability to deliver the best Athlete experience to our customers.
Enthusiasm and passion to interact and assist others with all their
sporting goods needs. Strong work ethic, time management skills and
the ability to prioritize in a fast-paced environment. DICK'S
Sporting Goods is an Equal Opportunity Employer Committed to
Inclusion and Diversity.
Keywords: DSG House of Sport, Minnetonka , Omni Lead, Hospitality & Tourism , Minnetonka, Minnesota
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