Customer Service Representative / Inside Technical Sales

At least 2+ years of customer service experienceAt least 1 year inside sales experienceExceptional customer service focus with attention to detailStrong organizational skillsAble to multi-taskEducation: High School Diploma/GEDWhy Us:Casual but supportive work environment.Great company culture that believes in promoting from within.Quarterly profit sharing.HSA with company contribution equal to 50% of the annual deductible (with HDHP enrollment).Paid time off benefits: PTO and sick time, 8 holidays.Tuition reimbursement.A break room stocked with complimentary goodies such as coffee, sodas, and sparkling water.Job Description:If you are passionate about providing excellent customer service with a keen eye to technical problem-solving and resolving customer needs, then this opportunity at Stonebrooke is for you! Due to growth, we are adding a second Customer Service/Inside Technical Sales position. Stonebrooke follows these 6 core values Listen, Create, Over-deliver, Agile, Commitment, Teamwork.-- -We want you to own and enjoy connecting with prospects and customers.Essential Functions:Fields inbound phone calls with a first call resolution.Checks and responds to text requests daily.Answers E-mail requests within 2 hours.Assists walk in, phone and email sales opportunities with recommended solutions, and price quotes Maintains and assists Local Dealers.Helps with the sale of used and outdated products.Completes SMB quote requests as quickly as possible (using SMB costing sheet).Sends out customer requested sales/product information same day.Enters orders and confirms with customers.Creates OnContact quote follow up tasks.Sets up of vehicle transportation via transporters as needed.Invoices orders, processes payments, creates quotes and credits as needed.Alerts Fleet clients that their upfits are complete.Resolves customer billing invoicing and payment issues.Resolves customer orders and quote issues.About Us:Stonebrooke Equipment is a commercial vehicle upfitter.-- - We started as contractors, so we have a deep understanding of the art and science of our business, and how equipment choices relate to productivity and performance.-- - We understand that our people are our most valuable asset, and we believe in promoting from within, providing the resources for long-term career progression and development. We strive to make our organization a place where you want to be, a place where you are proud to work, and a place where you can contribute in a meaningful way.The person we seek embodies our values of: Listen, Create, Over-Deliver, Agile, Commitment, and Teamwork. -- -Note: We are currently located in Burnsville but will-- -soon move to a new office in Rosemount.Posted: 26 daysBenefits:

• Healthcare
• Dental
• Vision
• 401(k)
• Education Assistance
• Paid Vacation
• Paid Holidays
• Paid Sick Days
• Health Savings Accounts (HSAs)
• Life Insurance
• Long-term Disability
• Short-term Disability
• Paid Jury Duty LeavePandoLogic. Keywords: Customer Service Representative, Location: Minnetonka, MN - 55345

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