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Omni Lead

Company: DSG House of Sport
Location: Minnetonka
Posted on: June 20, 2022

Job Description:

DescriptionWe’re building something new. A destination devoted to sports. A place where the community will gather and be inspired. To create this new experience, we’re building a team that will dream big, obsess over the athlete (our customer), inspire teammates and challenge every ‘normal’ thing about retail. This position is responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS). Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks. Omni (Fulfillment) Lead Duties:

  • Effectively lead associates through the daily SFS pick and pack process according to company standard operating procedures
  • Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)
  • Assist in the completion of incoming BOPIS orders including picking, pack, and staging the orders for customer pickup
  • Support the Customer Pickup Process of BOPIS orders by retrieving orders from the stage/holding area in a timely manner
  • Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor
  • Provide feedback to the management team on the omni-channel activities that are occurring in the store
  • Complete daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards
  • Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards
  • Assist in the completion of SFS box audits according to company standards
  • Train associates on the SFS and BOPIS system and the documented Standard Operating Procedures All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary. QualificationsSuccess Profile:
    • 1-3 years of Retail, warehouse or shipping experience preferred.
    • Creates a culture that encourages a diverse and inclusive environment.
    • Clear, constant and confident communication amongst teammates, athletes and management.
    • Continued commitment to DICK’S Sporting Goods standards and ensuring accountability amongst teammates.
    • Flexible availability – nights, weekends and holidays.
    • Ability to deliver the best Athlete experience to our customers.
    • Enthusiasm and passion to interact and assist others with all their sporting goods needs.
    • Strong work ethic, time management skills and the ability to prioritize in a fast-paced environment. DICK'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.

Keywords: DSG House of Sport, Minnetonka , Omni Lead, Hospitality & Tourism , Minnetonka, Minnesota

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