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Seeking General Manager for High Volume Store Duke's on 7. Must love dogs

Company: Craft & Crew Hospitality
Location: Minnetonka
Posted on: June 24, 2022

Job Description:

Craft & Crew Hospitality is now hiring for a Full-time General Manager. We are looking for a dynamic candidate who will align with our core values and promote a positive culture and environment for our guests and crew.We offer Salary + Bonus, Paid Time Off (PTO), Health Insurance packages, Cell Reimbursement, and advancement opportunities.This position is responsible for ensuring profitable restaurant operations while overseeing the front-of-house staff in their department. Primary functions of this role are hiring, interviewing, training, scheduling, coaching, and developing of hourly staff. Additional responsibilities may include: addressing guest issues, motivating staff, promotions/events, ordering, and other administrative tasks.The right candidate will have 5+ years in Restaurants(Hospitality), Open/Flexible availability, Leadership or management experience, Excellent communication skills, Computer skills, Experience with training/interviewing, and a Positive Attitude.Please watch the career pathway video:Please watch our core value video:
General Manager Job DescriptionSummaryThe General Manager is responsible for the daily profitable operations of the restaurant. This includes ensuring guest satisfaction, management of a staff of employees in the FOH and BOH, recruiting/hiring/training of a staff of employees. Overseeing the ordering of food, liquor, and supplies to maximize profitability. The GM reports directly to David Benowitz.Primary Responsibilities Include:General

  • Manage and oversee all areas of the restaurant including: Service Floor, Host Stand, Expo Line, Bar, and Kitchen. Work with your team to come up with solutions for issues and/or concerns. Make final decisions on matters of importance.Financial
    • Adhere to all company standards and service levels to increase sales and work to minimize costs, including: Food Cost, Liquor (Beverage) Cost, Labor, Supplies, Repairs, etc.
    • Responsible for ensuring that all financial reporting is completed as necessary without error and timely, according to company procedures.
    • All time card editing has been done accurately and payroll reports are given to Payroll/Accounting without errors no later than Noon on biweekly Mondays.Guest Service
      • Ensure Craft & Crew Hospitality Core Values are understood and used by all team members
      • Guarantee positive guest experience in all areas
      • Respond to guest complaints as they occur. Take appropriate actions to ensure repeat guests. Train and develop a team of assistant managers and supervisors to handle guest issues appropriately and according to company policy and procedures.Personnel
        • Provide direction to employees regarding the operational and procedural issues. Use a coaching mentality to help managers and employees learn and develop new skills.
        • Interview hourly employees. Direct hiring, supervision, development, and when necessary discipline and termination of employees.
        • Oversee training of new hire employees from day one through 30-day performance evaluations.
        • Provide ongoing feedback to all staff. Maintain open lines of communication with every member of your team.
        • Establish clear expectations and perform Performance evaluations every 90 days with all team members.
        • Using Hotschedules, forecast sales and labor weekly. Prepare schedules so that all shifts are staffed at appropriate levels according to company policy and procedures. Schedules will be posted 7-10 days in advance.Operations
          • Manage shifts which include: daily decision making, scheduling, planning, and upholding standards for quality food, beverage, service, and cleanliness.
          • Estimate food and beverage costs. Supervise portion control in kitchen and bar in preparation and minimization of waste.
          • Ensure a safe and healthy work environment free from hazards. Complete any accident investigation forms and procedures according to company policy and procedures.
          • Come up with creative solutions for small issues to keep business as usual. Examples: product substitution, modification of the existing product, staffing, etc.
          • Maintain a professional and positive restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.Food Safety
            • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen, dining, and bar areas. Ensure compliance with operational standards, company policy, federal/state/local laws, and ordinances.
            • Responsible for high standards of food safety.
            • Must be ServSafe manager certified.Qualifications
              • A College degree is preferred. A combination of 10+ years in Industry with 2+ years in management is an alternative.
              • Proficiency with computers (MS Office)
              • Must be eligible to work in the United States
              • Must agree to background and credit checkCompensation & Benefits
                • Salary
                • Group Health Insurance Plan w/ Dental & Life options
                • 2 Weeks PTO Annually (Starting)
                • Cell Phone Contribution Monthly
                • Health Club MembershipPersonal Requirements
                  • Positive attitude, Leadership ability, Outgoing, Self-Disciplined and Motivated.
                  • Welcoming, pleasant and friendly demeanor. Must have a neat and clean appearance and look professional at all times.
                  • Ability to motivate staff and work as a functional member of the team.
                  • Excellent communication skills to manage individuals and work with a diverse staff of people.
                  • Ability to coordinate and multi-task several tasks effectively while always maintaining restaurant standards and company procedures.
                  • Must be able to work effectively under pressure to solve problems and coordinate a wide range of activities.
                  • Ability to determine the employability of applicants comparing experience and qualifications for positions.Accountabilities
                    • Keep the Leadership team fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and take prompt corrective action where necessary or suggesting alternatives.
                    • Completes responsibilities and performance objectives timely and accurately.
                    • Maintains favorable working relationships with all company employees to foster and promote cooperation, collaboration, and a harmonious working climate that is conducive to high employee morale, productivity, and effectiveness.
                    • Fully adopt and execute Craft & Crew Core Values.
                    • Performs additional responsibilities and duties as requested.Supervision of others
                      • 50+ total with up to 25 per shift.Working hours and Schedule
                        • Scheduled 45 hours on-site each week

Keywords: Craft & Crew Hospitality, Minnetonka , Seeking General Manager for High Volume Store Duke's on 7. Must love dogs, Hospitality & Tourism , Minnetonka, Minnesota

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