Customer Service Associate/ Senior Customer Service Associate
Company: Shane Co.
Posted on: September 23, 2022
Overview : As a Customer Service Associate you are frequently
the first and last impression each guest has in their interaction
with us and can make the difference between an amazing experience
and an ordinary one. There is truly nothing "ordinary" about Shane
Co. so this role is a critical one! As a leader in the jewelry
industry for four generations and as the largest family-owned
jeweler in the U.S., Shane Co. serves our customers with an
unparalleled standard of excellence. Our people get to share in our
customers' milestone moments such as weddings, birthdays,
anniversaries, and everything in between. We are looking for
passionate, fun, vibrant individuals who want to be a part of our
dynamic company culture in a retail environment. Our goal for you
is to give you an employment experience like no other so you wake
up and want to come to work every day! If you love being part of a
team as well as providing personal attention to every customer,
this is the place for you! Responsibilities : The level of customer
service at Shane Co. is exceptional and our Customer Service
Associates are critical to that process and responsible for far
more than cashiering. Daily responsibilities may include: Assisting
with front and back of house operations, understanding the basic
functionality and organization processes in the shop, customer
service, and operations departments. This may include acting as the
store greeter, supporting sales floor activities, and upholding all
merchandising standards in conjunction with partners in store.
Participation in and proper usage of all customer services offered
in store, including financing, layaway, and jewelry clean and
Assisting with maintaining accurate inventory of all merchandise
and ensuring merchandise security.
Participating in and exemplifying our company culture.
Cashiering, and making sure merchandise is presentable when a guest
Communicating with customers face to face, as well as virtually and
via phone and email.
Partnering with Bench Jewelers to assist with customer repairs and
Initiating and ensuring all gold buy transactions and processes are
followed and maintained in compliance with all local, state, and
federal laws and regulations. No jewelry experience? No problem! We
will provide you with the training you need to be able to
demonstrate an in-depth knowledge of our merchandise, represent our
brand, and create an exceptional store experience for each and
every customer. In addition, we care about your personal experience
as an employee and providing you with career development
opportunities. Qualifications :
A minimum of 1 year of experience providing a high level of
customer service in a face-to-face environment is preferred (a
minimum of 2 years of customer service in a face-to-face
environment is required, with 6 months or more in a leadership or
advanced customer service role preferred for Senior CSA). Prior
experience with jewelry is neither relevant nor required--- we will
We are available to our customers when they need us so evening and
weekend availability is a must. (Though unlike most retailers, we
are closed on major holidays!)
Excellent communication and interpersonal skills.
Demonstrated attention to detail and accuracy.
Comfortable with technology and comfortable learning new systems
Demonstrated ability with math (addition, subtraction,
multiplication, and division) as well as cash handling.
Great ability to provide and receive feedback from peers,
supervisors, and customers and adapt behavior with coaching.
Genuine enjoyment in providing great service.
Organizational excellence and ability to manage deadlines,
multitask, and prioritize effectively.
Excellence in written and spoken English is required; you will
communicate with our customers and home office team members in
writing as well as face to face. Minimum of a high school diploma
or equivalent is required. Behavioral Characteristics :
People-focused, communicative, and team-oriented individuals will
see the most success in this role. Strong communication, patience,
and resourcefulness are imperative for this role, as are
organizational skills and attention to detail. Successful
candidates for this role also find fulfillment in areas such as
following procedures, working closely with others, and working on a
variety of tasks throughout the day. A focus on task-management is
required, along with the ability to focus on people and
relationships. Work Environment : The primary environment for this
role is a bright, well-lit, retail store. Standing, sitting, and
walking are required a significant portion of the time. This role
requires bending, reaching, twisting, stooping, and occasional
lifting of objects. Most business is conducted with customers in
person. This role may also speak with customers over the phone or
via email. Manual dexterity, visual acuity, and color discernment
are required at a very high level and with high frequency. This
role is not a remote role. Why Work for Shane Co.? : Shane Co. is a
family owned business and everyone who works in our organization is
part of the family. This family point of view is exactly why we
want to take care of you AND your family. We want driven and
competitive people who help us satisfy our customers' needs. In our
stores, we do not sell on commission, we offer a competitive base
rate and we bonus based on team performance.
We focus on providing you a time off package that is very generous
for retail! It is important for us to be available when our
customers need us. Our store employees do work weekends and
evenings. However, you accrue 3 weeks of vacation in your first
year! In addition, you also earn 6 sick days per year. We are
closed on 7 holidays (unlike most retailers), AND we pay you for
one volunteer day per year! The longer you work with us, the more
vacation time you earn.
Unlike other companies who just offer low paying disability
insurance to cover your major illness situations, we offer the
ability to earn time off at FULL pay for the care of yourself or a
family member! When your family needs you, we want you to be able
to be there for them.
We offer very competitive medical, dental and vision plans, as well
as a 401 (k) plan with a company match, company paid life
insurance, and flexible spending accounts for medical, daycare or
mass transit commuting expense. We also offer a number of
discounted voluntary benefits including long-term disability, life
insurance for your dependents, pet insurance and even things like
discounted travel and movie tickets!
We have benefits focused on you AND any family member (Partner,
children and even your parents!) including counseling, legal
advice, assistance in finding appropriate medical specialists and
even help in understanding medical bills!
And, of course, we offer a generous discount in our stores or
online for you AND your family members! Pay starting at $22.00 per
hour based on candidate's experience and skills, plus opportunity
to bonus monthly based on team performance. Employer will not
sponsor visa or work authorization.
Keywords: Shane Co., Minnetonka , Customer Service Associate/ Senior Customer Service Associate, Hospitality & Tourism , Minnetonka, Minnesota
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