Inbound Operations Team Leader
Company: Target
Location: Minnetonka
Posted on: January 25, 2023
Job Description:
Location: 13201 Ridgedale Dr, Minnetonka, Minnesota, United
States, 55305-1809ALL ABOUT TARGETAs a Fortune 50 company with more
than 350,000 team members worldwide, Target is an iconic brand and
one of America's leading retailers.Working at Target means the
opportunity to help all families discover the joy of everyday life.
Caring for our communities is woven into who we are, and we invest
in the places we collectively live, work and play. We prioritize
relationships, fuel and develop talent by creating growth
opportunities, and succeed as one Target team. At our core, our
purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together.ALL ABOUT GENERAL
MERCHANDISEExperts of operations, process and efficiency who enable
a consistent experience for our guests by ensuring product is set,
instock, accurately priced and signed on the sales floor. The
General Merchandise and Food Sales team leads inbound, outbound,
replenishment, inventory accuracy, presentation, pricing and
promotional signing processes for all General Merchandise (GM)
areas of the store. This team leads Food & Beverage and Food
Service, providing a fresh and food safe experience. Experts enable
efficient delivery to our guests by owning pick, pack and ship
fulfillment work.At Target, we believe in our team members having
meaningful experiences that help them build and develop skills for
a career. The role of an Inbound Operations Team Leader can provide
you with the:
- Knowledge of guest service fundamentals and experience building
a guest first culture on your team
- Knowledge of retail business fundamentals including: department
sales trends, inventory management, guest shopping patterns,
pricing and promotions strategies
- Skills in planning department(s) daily/weekly workload to
support business priorities and deliver sales goals
- Skills in process improvements and workload efficiency
- Experience leading a team of hourly team members including:
skills in interviewing, developing, coaching, evaluating and
retaining talentAs an Inbound Operations Lead, no two days are ever
the same, but a typical day will most likely include the following
responsibilities:
- Demonstrate a service culture that prioritizes the guest
service experience. Model, train and coach expectations to deliver
the service standard
- Understand sales goals, plan and execute daily/weekly workload
to deliver on department and store sales goals and guest
engagement
- Be an expert of operations, accuracy and efficiency
- Utilize your workload planning tools to complete all scheduled
workload ensuring areas are guest ready at store open
- Create a scheduling plan in partnership with your ETL based off
of monthly and weekly business workload and guest traffic
- Work a schedule that aligns to guest and business needs (this
may include early morning, evening, overnight shifts and
weekends)
- Assess all GM backroom, sales floor areas and review reporting
to identify gaps and develop a plan to resolve
- Enable a consistent experience for our guests by ensuring
product is in stock and available
- Lead and follow-up on organizational and operational
change
- Evaluate and recommend candidates for open positions and
develop a guest-centric team
- Establish clear goals and expectations and hold team members
accountable to expectations
- Lead team onboarding and learning
- Lead and coach the team to ensure accuracy and efficiency in
all inbound processes
- Close knowledge and skill gaps through training and
experiences
- Demonstrate a commitment to diversity, equity, and inclusion
through continuous development, modeling inclusive behaviors, and
proactively managing bias
- Demonstrate a culture of ethical conduct, safety and
compliance; lead team to work in the same way and hold others
accountable to this commitment
- If applicable, as a key carrier, follow all safe and secure
training and processes
- Address store needs (emergency, regulatory visits, etc.)
- Support guest services such as back-up cashier, order pick up
(OPU) and Drive up (DU) and maintain a compliance culture while
executing those duties, such as compliance with federal, state, and
local adult beverage laws
- All other duties based on business needsWHAT WE ARE LOOKING
FORWe might be a great match if:
- Working in a fun and energetic environment makes you
excited---. We work efficiently and as a team to deliver for our
guests
- Providing service to our guests that makes them say I LOVE
TARGET! excites you---. That's why we love working at Target
- Leading teams who are stocking, setting and selling Target
products sounds like your thing--- That's the core of what we
do
- You aren't looking for Monday thru Friday job where you are at
a computer all day--- We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewardedThe good news is that we have some amazing training
that will help teach you everything you need to know to be an
Inbound Operations Lead. But there are a few skills you should have
from the get-go:
- High school degree or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude
- Effective communication skillsWe are an awesome place to work
and care about our teams, so we want to make sure we are clear on a
few more basics that we expect:
- Access all areas of the building to respond to guest or team
member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely,
including frequently lifting or moving merchandise up to 40
pounds
- Flexible work schedule (e.g., nights, weekends and holidays)
and regular attendance necessaryAmericans with Disabilities Act
(ADA)Target will provide reasonable accommodations (such as a
qualified sign language interpreter or other personal assistance)
with the application process upon your request as required to
comply with applicable laws. If you have a disability and require
assistance in this application process, please visit your nearest
Target store or Distribution Center or reach out to Guest Services
at 1-800-440-0680 for additional information.
Keywords: Target, Minnetonka , Inbound Operations Team Leader, Hospitality & Tourism , Minnetonka, Minnesota
Didn't find what you're looking for? Search again!
Loading more jobs...