Design Consultant/Customer Service- Representative

Company: Louisville Tile
Location: Minnetonka
Posted on: September 12, 2023

Job Description:

Louisville Tile is seeking a Design Consultant/Customer Service Representative for our Minneapolis branch. The Design Consultant/Customer Service Representative provides design services to customers, enters and manages orders, and coordinates general business activities and the needs of Louisville Tile's clients through courteous and timely service. Serves as the first point of contact for clients, setting the tone of the Louisville Tile experience with new and existing customers. This role also serves as a Customer Service Representative. A Customer Service Representative (CSR) is responsible for maintaining and building relationships with customers. They are responsible for providing customer service in person and over the phone for order entry, inquiries, claims, requests, and providing information about products and services. They are also knowledge experts on the installation process and ancillary products to assist customers with technical advice and product recommendations. CSRs may also be responsible for upselling products and services and meeting sales targets. Strong communication and customer service skills, as well as experience in a similar role, are typically required for this position. This is a full time M - F, 8:00 am - 5:00 pm position. Applicants must pass a post-offer drug screen and background check. We are dedicated to providing a workplace with health and safety measures in place to combat the spread of Coronavirus.Louisville Tile has been a family owned business for over 65 years with 17 locations. We provide cutting edge tile and setting materials to residential and commercial customers in KY, OH, IN, IL, WI, IA, MN, TN, and MI. Louisville Tile offers careers in many fields and strive to promote from within. Our company has a family like environment with a caring culture. We were voted one of Kentucky's Best Places to work the last five years by our employees! You can learn more about us click here.Benefits Offered:401(k) with employer matchBenefits after 30 daysEmployer paid: life insurance, long term disability, and employee assistance program7 paid holidaysAnnual Incentive PlanDesign Consultants - Showroom Sales Qualifications:--- Interior Design Degree or 3 years of design sales experience--- Established residential designer is preferred--- Ability to sketch designs for clients and installers--- Ability to lift 40 lbsDesign Consultants - Showroom Sales Desired Skills:Ability to bring or build a book of business through outlets such as prospecting, networking, social media presence, etc.Excellent communication skills, possess the ability to clearly articulate design & technical information to clients, trade professionals, and internal teamsSuperior organization, planning skills, time management & prioritization with the ability to multi-task & thrive under pressureKeen eye for design & creativityShows strong problem-solving abilities in order to address challenges such as construction delays and the high cost or sudden unavailability of selected materials, while keeping the project on time and within budgetAbility to communicate visualization to understand how pieces of a design will fit together to create the intended interior environmentAbility to always maintain a professional demeanor and possess the ability to remain calm under pressureUnderstanding the importance of image and presentation as a company ambassador.Demonstrated willingness to learn about tile and installation materialsAbility to multitask between servicing customers in person and via phoneIs committed to strong written and oral communication and interpersonal skillsDemonstrates desire to thrive in a fast paced and dynamic work environmentIs agile to adapt to changing processes and technologyProvides focus and commitment with respect to attention to detailEnjoys and is successful with problem solving initiativesDemonstrates a passion for delivering stellar client servicesUnderstanding the importance of image and presentation as a company ambassadorAbility to ask for the sale and desire to grow sales skillsDesign Consultants - Showroom Sales Primary Functions:Maintains a pleasant demeanor, positive attitude, and commitment to customer serviceActively promotes and sells product with attention to profitabilityDemonstrates understanding of solution based up-sellingSets the tone for superior client experienceRemains current on product materials, trends and competitor goods to offer a lasting designManages walk-in business and appointment calendar in tandemDetermines the client's goals and project requirementsSketches preliminary design plansDevelops, inputs, and monitors customer selections digitallyIs accurate with order entryUpdates clients on status of order frequentlyManages and updates samples, including ordering, organizing, and providing samples for customersFollows up on open leads, opportunities, and ordersWorks closely with product development and marketing teams to ensure showroom layouts are current and displays are updatedBuilds a networking relationship with potential referral sources such as designers, architects, home builders, remodelers, installers, dealers, etc.Drives business through presence in design community (home shows, trade shows, social events, etc.)Prioritize answering customer calls and emailsResponding to customer inquiries, complaints, and requests in a timely and professional manner.Providing information about products and services to customers.Assisting customers with technical issues and troubleshooting problems.Processing orders and handling returns or exchanges.PI229744092

Keywords: Louisville Tile, Minnetonka , Design Consultant/Customer Service- Representative, Hospitality & Tourism , Minnetonka, Minnesota