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Critical Operational Sr Trainer - Telecommute

Company: UnitedHealth Group
Location: Minnetonka
Posted on: May 9, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing -your life's best work.(sm)Here, you're expected and empowered to be your best, to grow and to develop your skills. -Trainers with UnitedHealth Group have the opportunity to train talented individuals and exceptional professionals. This a great opportunity to affect the delivery of training programs across a Fortune 6 Organization. In this role, the senior trainer will keep abreast of various training delivery techniques, business processes, products, and systems in specific areas of expertise. This could encompass training of Claims or Customer Service individuals in the Training Delivery Operational functions and could include some aspects of the design process.This position is full-time (40 hours/week) Monday - Friday. Employees are offered flexible schedule working somewhere between 7AM and 5PM based on respective time zone.You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.Primary Responsibilities:

  • Plan:
    • Identify the training goals, dependencies, audience, and timelines
    • Identify the appropriate delivery approaches, media, and methodologies
    • Apply principles of adult learning and training best practices to create effective and innovative solutions
    • Anticipate business training needs to proactively develop solutions and training plans
    • Develop:
      • Create individual course curriculum and materials for varying audiences including beginner, advanced and refresher levels to meet training requirements and business needs -
      • Coordinate with stakeholders to develop supporting Resources Documents -
      • Keep current on various training delivery techniques, business processes, products, and systems and all HEDIS-' requirements
      • Execute:
        • Assist with development of LearnSource courses following corporate training policies and procedures
        • Facilitate virtual live training sessions
        • Ability to effectively manage and support the learning environment by applying learner-centric approaches to promote engagement and active participation by all learners, maintaining a positive and professional learning environment, maintaining control of the training and appropriate response to unforeseen circumstances during delivery
        • Trainings will also include conducting Train-the-Trainer sessions to prepare other Trainers for delivery, and conducting training pilots to obtain stakeholder/SME approvals
        • Communicate:
          • Develop / coordinate communication tools for status updates, milestones, changes, deliverables, etc. -
          • Maintain a centralized location for training materials and resources
          • Communicate to managers/directors on new training and developmental expectations for staff -
          • Conduct analysis of training outcomes and conduct updates to communicate effectiveness of programs/solutions, identify needed changes and incorporate changes You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
            • 3+ years of experience in clinical training, mentoring and/or development with adult learners
            • 3+ years of experience conducting Instructor-led training in a virtual environment utilizing WebEx/Teams, designing user guides, participant / facilitator guides, and job aids
            • 2+ years of experience conducting corporate training and/or seminar/workshop topics, including virtual learning
            • 2+ years of medical records experience and/or knowledge (collection or abstraction of medical records or HEDIS training)
            • Experience with SharePoint and shared network drives
            • Solid proficiency with Microsoft Office applications, including: Word, Excel, and PowerPoint -Preferred Qualifications:
              • BA/BS degree in related HR or training field or 4+ years of professional working experience
              • Clinical experience (RN, LPN, medical assistant)
              • Prior experience effectively managing multiple priorities
              • Proficiency with Articulate (Story Line) software
              • Proficiency with SharePoint design
              • Demonstrated ability to work in a self-directed manner in a fast-paced, rapidly changing virtual environment
              • Demonstrated data management and/or project management skillsTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter PolicyDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Minnetonka , Critical Operational Sr Trainer - Telecommute, Human Resources , Minnetonka, Minnesota

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