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IT Director Field Services Support -Minnetonka, MN

Company: United healthcare Group
Location: Minnetonka
Posted on: September 4, 2020

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Primary Responsibilities: * Incident management of active issues for customers within the scope of support. This includes IT hardware and software issues * Staff management - coaching and performance management for an experienced group of technical staff distributed throughout key UnitedHealth Group locations * Tracking progress against key performance metrics and driving positive outcomes * Partnering with internal teams to align resources and activities with broader business objectives * Fostering relationships with key line of business contacts and meeting with them at regular intervals to share information on the IT experience * Reviewing Voice of Customer feedback as well as operational reports to identify issue patterns * Leveraging line of business feedback to identify innovative solutions to consumer challenges * Driving innovation within the Onsite/Field Services Support team * Effectively advocate for the customer base with IT services partners to improve the overall IT experience * Must have a strong IT Service Desk and End User Computing Services * Firm understanding of NextGen IT Service Desk actions, focusing on moving solutions closer to the customer * Communication, presentation and relationship management skills with the demonstrated ability to influence team members, peers, customers and stakeholders * Advanced knowledge working effectively with management and presenting to large groups You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * 10 or more years of Information Technology experience, with focus on IT Users, End User Computing Services and IT Support Operations * Intermediate experience with various IT Service Desk technologies/platforms: including ServiceNow and O365 * Advanced knowledge of ITIL frameworks for Service Delivery and service support processes * 5 or more years proven ability to implement strategies which deliver business benefit and measurable / actionable results * 7 or more years leadership / project management experience * 5 or more years experience with HR accountabilities, leading teams and leveraging performance metric data to drive improvement activities Preferred Qualifications: * Undergraduate degree or equivalent experience * ITIL v3.0 foundation certification * Knowledge of Agile (Sprint, Kanban) * Ability to create new ways of solving problems, improving efficiencies in resource planning and implementing value-driven technical / service solutions * Ability to be a champion for change and continuous improvement Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Details * Requisition Number * Job Title IT Director - Field Services Support -Minnetonka, MN * Job Family Technology * Business Segment Optum Technology Job Location Information * Minnetonka, MN United States North America Additional Job Detail Information * Employee Status Regular * Schedule Full-time * Job Level Director * Shift Day Job * Travel Yes, 25 % of the Time * Telecommuter Position No * Overtime Status Exempt

Keywords: United healthcare Group, Minnetonka , IT Director Field Services Support -Minnetonka, MN, IT / Software / Systems , Minnetonka, Minnesota

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