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Linux Technical Support Engineer I/II

Company: Horizontal Talent
Location: Minnetonka
Posted on: February 22, 2021

Job Description:

Responsibilities* In a team environment, trouble-shoot complex technology problems with emphasis on Linux Directory Permissions, use of the file editor to accomplish tasks or obtain information, identifying issues using logs, understanding of TLS/Digital Certificates and Linux Cyber security to research causes and recommend resolutions* Serve as escalation point for technical issues related to our Linux based products upon increasing skills and product knowledge.* Identify potential product defects and escalate to appropriate Support and/or Engineering groups.* Interact with cross-functional product development, product engineering and marketing teams to ensure customer feedback is evaluated and integrated back into our product roadmap* Identify complaints that constitute potential hazards and bring them to the attention of Customer Support Management per Vital Images procedures* Assists with hardware support to customers and functions as a liaison between the system manufacturer and the customer when needed* Limited travel may be required on short notice to a customer site to resolve issues directly* Technical Support Engineers may be required to work on-call after hoursEducation And Skills Requirements* Bachelor's Degree in Computer Science, Management Information Systems, or related field.* Good knowledge and/or experience with Linux, storage, networking, Cassandra and non-SQL* Experience with supporting software systems and the integration of such systems into existing networks preferred* Experience and/or knowledge of case management (Salesforce, Jira) and knowledge base tools (Confluence, SharePoint) preferred* Understanding of complex VMWare concepts, knowledge of BareMetal/configure RAM/CPU/Storage/NIC setup preferred. * Ability to utilize tools for remote access into customer systems e.g., Bomgar, to trouble shoot, identify root cause, make recommendations and solve issues

Keywords: Horizontal Talent, Minnetonka , Linux Technical Support Engineer I/II, IT / Software / Systems , Minnetonka, Minnesota

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