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Technical Support Specialist

Company: Collabera Inc.
Location: Minnetonka
Posted on: January 4, 2022

Job Description:

Level 1 Tech Support
Location: Minnetonka, MN (hybrid 3 days in office, 2 from home)
Start-up FinTech company
Provide products and support to financial companies (banks, credit unions, etc.)
Will work with customers to identify technical problems
Will be 60-70% ticketing system, 20% phone, 10% email
If problem is unsolvable they will escalate to higher levels of support
1,000ish tickets per month, could be more on releases, etc.
Lots of growth opportunity as it is a fast growing company
Familiarization with computers
Utilize MS suite for system
Will train them on all systems (2 weeks training time)

Keywords: Collabera Inc., Minnetonka , Technical Support Specialist, IT / Software / Systems , Minnetonka, Minnesota

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