Technical Support Specialist, Report Designer (Hybrid)
Company: Meditech
Location: Minnetonka
Posted on: May 10, 2022
Job Description:
Customer Support & Training - Minnesota, US Description The
Technical Support Specialist, Report Designer at MEDITECH trains
and educates customers on our Report Designer tool and assists with
various reports for customers. As a member of our Client Services
team, your job would involve: -
- Answering incoming queries from customers
- Helping new and migration customers during the implementation
process to determine what reports are needed for Go-LIVE
- Performing ongoing education with existing customers via the
telephone, in person training or online seminars
- Ensuring all education follows Best Practices to achieve
optimal workflow
- Helping customers design and create their system
- Reading and understanding data structures to assist in finding
data needed for custom reporting
- Reviewing how and where data is stored internally within the
applications
- Viewing standard reports and procedures to assist in finding
how data is populated or compiled on standard screens throughout
the system
- Reviewing custom code and crash screens to determine issues
within custom reports
- Troubleshooting, researching, and solving software problems and
customer issues
- Taking requests for system enhancements or modifications
- Explaining new software updates and changes to customers and
advising on proper system setup
- Updating documentation, participating in group projects and
training coworkers
- Organizing, planning, and completing projects efficiently and
in accordance with quality standards
- Assisting with interpreting and providing solutions/compliance
to regulatory events
- Assisting with quality assurance
- Writing, editing, and updating educational materials to promote
MEDITECH's products, their latest features, and benefits
- Prioritizing, researching, and recognizing priority event
concerns
- Traveling 10-15% of the time, anywhere within the United States
and Canada What You Should Have
- Bachelor's or associate degree with coursework in a computer
programming-related field (i.e., Computer Science, Mathematics,
Engineering), or background in economics, music theory or
equivalent
- Exceptional written and verbal communication skills
- Strong technical aptitude
- Exceptional project management and organizational skills
- Ability to work independently and as part of a team
- Ability to multi-task in a fast-paced environment
- Strong analytical and problem solving skills
- Ability to foster strong, positive relationships
- Excellent customer service skills COVID-19: This position
requires that you have received a COVID-19 vaccination unless you
have a valid religious, medical, or pregnancy-related
accommodation.In compliance with federal law, all persons hired
will be required to verify identity and eligibility to work in the
United States and to complete the required employment eligibility
verification form upon hire. MEDITECH will not sponsor applicants
for work visas. This opportunity is available at our following
location(s):
Keywords: Meditech, Minnetonka , Technical Support Specialist, Report Designer (Hybrid), IT / Software / Systems , Minnetonka, Minnesota
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