Technical Support Specialist, Data Repository (Hybrid)
Company: Meditech
Location: Minnetonka
Posted on: May 12, 2022
Job Description:
Customer Support & Training - Minnesota, US Description
Technical Support Specialists at MEDITECH train, educate, and
support customers using MEDITECH's Enterprise Health Record
software. The Data Repository application is a SQL database used by
organizations to procure data for advanced analytics, reports, and
other vendor extracts. As a member of our Client Services team,
your job would involve:
- Acting as the primary contact for customers; answering
questions; implementing and supporting the software;
troubleshooting and researching requests for data; evaluating
requests for software enhancements and system modifications;
corresponding over the phone and through email
- Addressing incoming requests from customers
- Troubleshooting, researching, and solving software and database
related issues
- Implementing and servicing Data Repository software
- Working with Microsoft SQL Server and PostgreSQL
- Communicating with internal stakeholders to ensure issues are
progressing towards resolution and ideas for enhancements are
prioritized
- Training customers via the telephone, in person, or online
seminars
- Explaining software enhancements and advising on proper
configuration
- Creating and updating documentation
- Mentoring peers as you gain experience with the software
- Organizing, planning, and completing projects efficiently and
in accordance with quality standards What You Should Have
- Bachelor's degree preferred with major in Information
Technology, Management Information Systems, Computer Information
Systems, Data Analytics or equivalent training, education, or
customer service experience and/or related military experience
- Experience or exposure working with personal computers and
servers, troubleshooting, researching and solving software related
issues
- Technical aptitude with strong analytical and problem solving
skills
- Strength in the following areas:
- written and verbal communication skills
- project management and organizational skills
- customer service skills with the ability to foster strong,
positive relationships
- attention to detail
- Ability to work independently and as part of a team and
multi-task in a fast-paced environment COVID-19: -This position
requires that you have received a COVID-19 vaccination unless you
have a valid religious, medical, or pregnancy-related
accommodation.In compliance with federal law, all persons hired
will be required to verify identity and eligibility to work in the
United States and to complete the required employment eligibility
verification form upon hire. MEDITECH will not sponsor applicants
for work visas. This opportunity is available at our following
location(s):
Keywords: Meditech, Minnetonka , Technical Support Specialist, Data Repository (Hybrid), IT / Software / Systems , Minnetonka, Minnesota
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