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Technical Support Specialist, Data Repository (Hybrid)

Company: Meditech
Location: Minnetonka
Posted on: May 14, 2022

Job Description:

Customer Support & Training - Minnesota, US Description Technical Support Specialists at MEDITECH train, educate, and support customers using MEDITECH's Enterprise Health Record software. The Data Repository application is a SQL database used by organizations to procure data for advanced analytics, reports, and other vendor extracts. As a member of our Client Services team, your job would involve:Acting as the primary contact for customers; answering questions; implementing and supporting the software; troubleshooting and researching requests for data; evaluating requests for software enhancements and system modifications; corresponding over the phone and through emailAddressing incoming requests from customersTroubleshooting, researching, and solving software and database related issuesImplementing and servicing Data Repository softwareWorking with Microsoft SQL Server and PostgreSQLCommunicating with internal stakeholders to ensure issues are progressing towards resolution and ideas for enhancements are prioritizedTraining customers via the telephone, in person, or online seminarsExplaining software enhancements and advising on proper configurationCreating and updating documentationMentoring peers as you gain experience with the softwareOrganizing, planning, and completing projects efficiently and in accordance with quality standards What You Should Have Bachelor's degree preferred with major in Information Technology, Management Information Systems, Computer Information Systems, Data Analytics or equivalent training, education, or customer service experience and/or related military experienceExperience or exposure working with personal computers and servers, troubleshooting, researching and solving software related issuesTechnical aptitude with strong analytical and problem solving skillsStrength in the following areas:written and verbal communication skillsproject management and organizational skillscustomer service skills with the ability to foster strong, positive relationshipsattention to detailAbility to work independently and as part of a team and multi-task in a fast-paced environmentCOVID-19:-- -This position requires that you have received a COVID-19 vaccination unless you have a valid religious, medical, or pregnancy-related accommodation.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas. This opportunity is available at our following location(s): Minnetonka

Keywords: Meditech, Minnetonka , Technical Support Specialist, Data Repository (Hybrid), IT / Software / Systems , Minnetonka, Minnesota

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