Software Support Analyst

Company: FastTek Global
Location: Minnetonka
Posted on: September 16, 2022

Job Description:

Software Support Analyst (SSA) JA#890080

*MUST WORK 100% ONSITE at office in Minnetonka, Minnesota

Software Support Analysts are the primary technical point of contact for our clients. If something goes wrong for our software users, they call (or email) client support! SSA reps will have the opportunity to work with a global team, with help from around the world, to work to Solve Tax for Good and help our clients achieve that mission.

More specifically they will:
--- Reply to our clients' needs by phone and e-mail while tracking and managing Salesforce cases from initiation through resolution
--- Assist clients with data file imports as well as the creation of custom reports of their information
--- Provide training and guidance to clients as well as internal staff for our products and services
--- Troubleshoot the creation and modification of more complex client tax forms (NOTE: tax industry background is not required)
--- Interact and help with clients, internal and external, regarding their issues including status updates, training, and issue resolution
--- Be available via softphone and working an eight (8) hour shift with a one (1) hour lunch break
o Our phone lines are open from 7am - 7pm central, Monday - Friday
o Additional weekend shift opportunities may be available
o Shifts start at 8, 9, or 10am central

Our ideal candidate would have the following skills:
--- Ability to manage multiple tasks concurrently and actively manage tasks to completion
High comfort level using Windows PCs, including Microsoft Outlook, Excel, Word, and web browsers
--- Learns new software easily
--- Great team player who is passionate about technology and helping others
--- Punctual, On-Time, and reliable transportation
--- Fluency in the English language
--- Professionally dressed
--- Excellent written and verbal communication skills - this role does involve talking to users
--- Prior call center or customer service skills is a plus

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!

FastTek Global is financially strong, privately held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

Follow us on Twitter: https://twitter.com/fasttekglobal

Follow us on Instagram: https://www.instagram.com/fasttekglobal

Find us on LinkedIn: https://www.linkedin.com/company/fasttek

You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/

Keywords: FastTek Global, Minnetonka , Software Support Analyst, IT / Software / Systems , Minnetonka, Minnesota