System Engineer 3 - Telecommunications
Company: Metropolitan Council
Location: Saint Paul
Posted on: May 21, 2025
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Job Description:
WHO WE ARE
This position is eligible for a hybrid (both remote and onsite)
telework arrangement. Candidate's permanent residence must be in
Minnesota or Wisconsin.
We are the Metropolitan Council, the regional government for the
seven-county Twin Cities metropolitan area. We plan 30 years ahead
for the future of the metropolitan area and provide regional
transportation, wastewater, and housing services. More information
about us on our website.
We are committed to supporting a diverse workforce that reflects
the communities we serve.
Information Services is the central IT department supporting all
divisions of the Metropolitan Council. Our 140 team members provide
technology, practices, and innovative solutions that enable the
Council's core services.
How your work would contribute to our organization and the Twin
Cities region:
The Systems Engineer 3 - Infrastructure is a senior-level position
responsible for all aspects of the Council's enterprise computing
systems, including planning, testing, implementation, and support.
The ideal candidate will have system administration experience in
Microsoft Azure, On-premises (On-Prem) infrastructure, and
automation. The position will work as part of a team, designing,
building, integrating, and supporting systems that meet the METC
technology needs. This position will solve problems at a high level
and use their extensive knowledge to help set the future direction
of the network systems at the Metropolitan Council.
The starting salary will be based on the selected candidate's
experience, skills, education, and internal salary equity, and
includes a generous benefits package.
What you would do in this job
Key Responsibilities: System Administration & Maintenance
*Configure, install, and maintain Mitel phone systems, including
MiVoice Business, MiCollab,
and MiContact Center.
*Monitor system performance and ensure high availability of
telephony services.
*Apply firmware updates, patches, and software upgrades as
needed.
*Typical daily tasks:
Manage: User accounts, call flows, auto attendants, and voicemail
configurations.
Configure: Desk phones, call center changes (Mitel ACD, Contact
Center Client, Mitel CCMWeb reports, Mitel IVR changes and
enhancements, including voice recordings), ASD agent changes as
needed, ASC call recording adds, moves, and changes, and
talk-a-phone configurations.
Support: Talk-a-phones, onboarding new users with Teams phones,
Mitel, and all call center applications, updating Active Directory
phone numbers, and Mitel phone system adds, moves, and changes.
Support & Troubleshooting
*Provide technical support for end-users experiencing issues with
Mitel phone systems.
*Troubleshoot and resolve hardware and software issues related to
telephony services.
*Work with vendors and service providers to resolve complex phone
system issues.
*Create and maintain documentation for troubleshooting steps,
configurations, and system
changes.
*Provide advice and assistance to METC staff on Mitel systems and
capabilities.
*Voicemail MACs and server troubleshooting.
*Maintenance and repairs of Mitel SRC, Teleworking servers,
*Mitel troubleshooting to ensure systems are functioning correctly.
Coordinates
appropriate service outage and recovery communications through the
IS Service Desk.
Security & Compliance
*Implement security best practices to protect the telephony
infrastructure from unauthorized
access.
*Ensure compliance with company policies, industry, and government
regulations.
*Perform regular system audits and generate reports on system usage
and performance on
a routine basis.
Integration & Optimization
*Integrate Mitel systems with other business communication tools
(e.g., Microsoft Teams,
CRM software, call recording systems).
*Optimize call routing, IVR, and other system features for
efficiency and cost savings.
*Recommend and implement improvements for the telephony
infrastructure.
Training & Documentation
*Train end-users and IT staff on Mitel system functionality and
best practices.
*Develop user guides and FAQs to assist employees with common
issues.
What education and experience are required for this job (minimum
qualifications)
Any of the following combinations of experience designing,
installing, operating, and troubleshooting Mitel telephone
operating systems and completed education (degree field in the
following majors: Telephone Systems Administration, Systems
Engineering and Design, Systems Security, or a related field):
What additional skills and experience would be helpful in this job
(desired qualifications):
Additional information
Union/Grade: AFSCMEGrade: I
FLSA Status: Exempt
Safety Sensitive: No
What your work environment would be:
You would perform your work in a standard office setting. Work may
sometimes require travel between your primary work site and other
sites.
What steps the recruitment process involves:
1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.
Once you have successfully completed the steps above, then:
If you are new to the Metropolitan Council, you must pass a drug
test (safety-sensitive positions only) and a background check,
which verifies education, employment, and criminal history. A
driving record check and/or physical may be conducted if applicable
to the job. If you have a criminal conviction, you do not
automatically fail. The Metropolitan Council considers felony,
gross misdemeanor, and misdemeanor convictions on a case-by-case
basis, based on whether they relate to the job and whether the
candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you
must pass a drug test (if moving from a non-safety sensitive
position to a safety sensitive position). A criminal background
check is required if the job you're applying for is safety
sensitive, is a supervisory or management job, is in the Finance,
Information Services, Audit, or Human Resources departments, or has
access to financial records, files/databases, cash, vouchers, or
transit fare cards. A driving record check and/or physical may be
conducted if applicable to the position.
IMPORTANT: If you make a false statement or withhold information,
you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity, Affirmative
Action, and veteran-friendly employer. The Council is committed to
a workforce that reflects the diversity of the region and strongly
encourages persons of color, members of the LGBTQ community,
individuals with disabilities, women, and veterans to apply. If you
have a disability that requires accommodation during the selection
process, please email HR-OCCHealth@metc.state.mn.us.
Keywords: Metropolitan Council, Minnetonka , System Engineer 3 - Telecommunications, IT / Software / Systems , Saint Paul, Minnesota
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