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Telesales Supervisor - Medicare

Company: UnitedHealth Group
Location: Minnetonka
Posted on: March 24, 2020

Job Description:

Position Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Primary Responsibilities:
Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
Supervise the daily activities of the team by reviewing and analyzing calls / reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
Develop staff by providing one - on - one coaching, conducting role plays and team meetings. Partner to deliver training and other opportunities of professional development for agents
Partner with peer leaders to build and maintain a positive culture within the organization. Provide and receive constructive feedback from/to peer leadership team
Coordinate department activities to ensure agents can sell with accuracy and efficiency
Partner with other leaders in the organization to evaluate, coordinate and communicate changes with your team
Responsible for daily operation of your team
Identify compliance and quality improvements and initiate corrective actions
Partner on projects related to systems, processes or inter - department initiatives
Participate in staff recruiting, selection, orientation and training
Identify issues, training needs and develop and maintain processes within the department
Perform other related duties as required to achieve the goals and objectives of the company and department
This function includes Direct Sales positions used in Medicare & Retirement that are in Sales Band


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED 3+ years of experience in a Sales, Call Center or Production environment 1+ year of sales management or acting team lead
Project Management experience - such as identification of resources, development and communication of objectives, successful implementation of schedules and timelines, meeting leadership and project status reporting, and review and follow up with project results Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook) Sales License


Preferred Qualifications:

Bachelor's Degree

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

PandoLogic.Category: Sales, Keywords: Telesales Supervisor

Keywords: UnitedHealth Group, Minnetonka , Telesales Supervisor - Medicare, Other , Minnetonka, Minnesota

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