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Online Chat Professional

Company: Sleep Number
Location: Minnetonka
Posted on: May 11, 2020

Job Description:

Position Purpose The Online Chat Professional is a Sleep Number brand ambassador serving as the front line for customer experience sales interactions via live chat. They are responsible for meeting established sales goals by understanding customer needs and matching them to product solutions while utilizing the Selling by Numbers sales process. They also assist customers in completing website transactions to enable Ecommerce to consistently achieve its revenue goal.Available Hours2nd Shift- 2:30pm- 11pm five days a week and could include at least one weekend dayLocationSleep Number1001 Third Ave S.Minneapolis, MN 55404Primary ResponsibilitiesAnswer multiple incoming sales chats at a time in order to close salesUtilize Selling by Numbers sales process to guide customer interactionsExceed sales goals as established by the Digital Experience ManagerEffectively explain product and promotional detailsAccurately capture and record all customer information necessary to conduct businessRecommend, assist with, and/or implement process improvementsAttend and actively participate in all scheduled coaching, training and certificationsCommunicate relevant feedback (productivity or customer related) to the Digital leadership teamAbility to back up customer service chats and emails as necessaryOther responsibilities as assignedPosition Requirements 1-2 years sales experience preferred; experience in a call center or live chat environment a plusExperience with operating multiple computer programs at the same timeKnowledge, Skills & Abilities Proven ability to multitask effectivelyExcellent understanding and consistent usage of proper grammar when interacting with customersMust be able to maintain proper etiquette, demonstrate patience and consistently strive for a positive attitude in order to facilitate calm, positive and productive interactions with customersExcellent reading comprehension abilities with the insight to quickly and easily read others through written cuesDemonstrated ability to respond appropriately and professionally to customers, coworkers and other departmentsDynamic and engaging communication skills, both written and verbal; must be able to understand written and verbal instructions in English as well as demonstrate proficient online writing/typing skillsDemonstrated problem solving and interpersonal communication skillsEnthused about servicing Sleep Number owners and dedicated to finding individualized resolutionsDesire to be on a team and foster positive relationships with the Sleep Number familyDemonstrated work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment; able to work under pressure and effectively manage stressEnergizing self-starter who is results driven and skilled in autonomy with the desire to succeed in an individualized sales environmentInterest in new media, consumer-generated content and digital influenceWillingness to participate in cross-functional collaborationsIntermediate computer skills required (data entry, email, customer relationship management software)Working Conditions (if applicable) Ability to sit 8 hours or more per shift and utilize standard office equipment such as a computer, keyboard and phone; tolerate moderate noise level due to surrounding conversationsFlexibility with work schedule which will include evenings, weekends and holidays and could change as business needs dictateSleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.SDL2017

Keywords: Sleep Number, Minnetonka , Online Chat Professional, Other , Minnetonka, Minnesota

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