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Associate General Counsel

Company: Intuit Turbotax
Location: Minnetonka
Posted on: September 17, 2020

Job Description:

Intuit: Work From Home - Paid Experience Tax Associate Company: Intuit

Location: Albertville

Posted on: September 11, 2020

Job Description:

OverviewIf you’re a highly motivated individual with a businessbackground and excellent communication skills, we need you to helpour customers complete their taxes using TurboTax. You’ll advanceour goal of “Powering Prosperity Around the World” by providingexpert guidance and explanations of tax and technical terms to ourcustomers. You’ll also play an important role in our effort toenhance our brand by delighting our customers and empowering themto prepare their taxes.What you'll bringCollege degree a plus. Theideal candidate will have a background in business, finance,accounting, or taxKnowledge of tax laws, tax concepts andfamiliarity with form 1040 and schedulesMinimum 5 years years ofpaid Tax Preparation experience, with a minimum of 50 tax returnsper tax year required.Prior tax preparation experience in a taxpractice or retail setting required.PTIN requiredAbility/motivationto expand expertise and obtain a tax credential or certificationIntuit offers a program to obtain your EAStrong customer serviceskills with ability to empathize and instill confidenceAbility towork within a team to assist in preparation of accurate tax returnsin a timely mannerStrong Research skills and the ability to quicklyuse online resources to find answersCritical thinking and problemsolvingPersistence and determinationWillingness to utilizeaudio/visual tools to communicate with customersComfortableinteracting with customers through video, in a professional waythat represents the Intuit TurboTax brand wellFriendly andreassuring on cameraBilingual (English/Spanish) communicationskills (written & spoken) a plusFor internal use: tst assocHow youwill leadThis is a seasonal position providing assistance tocustomers both assisting them in preparing their own returns and/orfully preparing customer tax returnsCompiling/preparing tax returnsfor TurboTax CustomersGathering/organizing and accurately enteringcustomer data in the federal and state tax returns forreviewCommunicate directly with the customer as neededCoordinatecustomer meetings and follow-upCommunicate updates to credentialedtax experts on assigned customersWill help customers who areworking on their tax return with both product/software inquiries,as well as with tax questions and calculationsApply definedpractices, procedures and company policies to troubleshoot andresolve product and tax support customer inquiriesWill interactwith customers utilizing strong written and verbal skills as wellas deep customer empathyTypical Deliverables:Accurate and completecustomer data entered in tax returns for credentialed tax expertreviewHigh quality customer interactions and experiencesApplicationof defined practices, procedures and company policies totroubleshoot, resolve issues and address routine Tax Supportcustomer questionsProficient with technology and solid knowledge ofcomputer operations and software.Utilize and leverage governmentwebsites and toolkits to seek out and deliver the right answer tothe customerDocument customer interactionsRepresent the IntuitTurboTax brand and spirit by demonstrating empathy for thecustomer, empowering and partnering with the customer,personalizing the experience, and providing them the confidencethat they can do their own taxes

Keywords: Intuit, Minneapolis , Intuit: Work From Home - Paid Experience Tax Associate, Other , Albertville, Minnesota

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Keywords: Intuit Turbotax, Minnetonka , Associate General Counsel, Other , Minnetonka, Minnesota

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