Help Desk Level
Company: Horizontal Talent
Location: Minnetonka
Posted on: February 22, 2021
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Job Description:
Primary Role* Will be to take hyper care calls. * Hypercare
calls will focus on responding to customer issues related to the
Data Protection controls rollout. * While taking calls the
expectation is you will use the knowledge base to both answer user
questions about the new data controls as well as troubleshoot
possible issues and escalate accordingly as necessary. * Needs the
ability to adapt to taking other types of troubleshooting calls
using knowledge base for support. * Chat support - available for
chat support if deemed necessary by the regional lead Report
possible issues related to Data Protection controls to your team
lead so they can be taken back to the project leaders. * As
experience is gained taking the calls coming in watch for common
issues. * The knowledge gained by working the real world scenarios
can be used to help improve existing knowledge.
Keywords: Horizontal Talent, Minnetonka , Help Desk Level, Other , Minnetonka, Minnesota
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