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Customer Service Representative - Eden Prairie

Company: Hairclub
Location: Minnetonka
Posted on: April 6, 2021

Job Description:

A Day in the Life of a Customer Service Representative: Responsible for acting as a liaison between customers and companies. You assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.

MAJOR RESPONSIBILITIES:

  • Greets customers warmly as the first point of contact for the company
  • Effectively communicates company information and resolves customer questions and complaints via phone, email and mail
  • Assists with placement of orders and suggests solutions for product alternatives when necessary
  • Utilizes technology to handle high call volumes, verify customer information and record pertinent account information
  • Perform other reasonable duties as assigned
    QUALIFICATIONS:
    • Previous experience in a call center, hospitality or related position preferred
    • Proficient in Microsoft Office Suite Hyper-focused on exceptional client experience
    • Strong verbal communication and active listening skills
    • Customer-focused and adaptable to different personality types
    • Ability to multi-task, set priorities, and manage time effectively
    • Able to work under time constraints and pressure
    • Work independently and self-motivated

      International Hair Goods is an Equal Opportunity Employer

      International HairGoods, IHI Customer Service Representative

Keywords: Hairclub, Minnetonka , Customer Service Representative - Eden Prairie, Other , Minnetonka, Minnesota

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