Retail Sales Associate - Apparel / Shoes

Overview

At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we're dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Soft Goods Supervisor, the Footwear Specialist champions the PGATOUR Superstore 'Customer First' philosophy by providing a world-class shopping experience to each and every customer.  Sales Associates execute the creative vision and merchandising style of our company.   They maximize sales by keeping their areas in stock, properly signed and merchandised, and following all operations processes.  They expand their industry knowledge by learning about our products from our vendors, industry websites, and other associates.

Key Responsibilities: 

• The Footwear Specialist's top priority is to ensure that every customer receives the best possible shopping experience.  Other responsibilities include:
  • Ensuring every customer observed within 10 feet is greeted within 30 seconds.
  • Merchandising and signing their areas to create and maintain visual merchandising.
  • Replenishing merchandise stock from incoming freight shipments and topstock as soon as possible to maximize the customer's selection.
  • Identifying low-stock or out-of-stock items and notifying the merchandising team.
  • Investigating customer requests for items we do not carry and passing the information to their management and merchandising team.
  • Addressing customer concerns and resolving them promptly to the customer's satisfaction.
  • Maintaining a high level of product knowledge by learning about new technologies, products, and footwear fitting techniques.
  • Completing work lists and bulletins directives on a timely basis.
  • Walking their area constantly to correct issues and suggest improvements to their supervisor.
  • Maintaining a clean and safe shopping environment.

Qualifications and Skills Required: 

• Communication:  Strong listening and interpersonal skills.  Candidates must possess good verbal and written communication skills, and communicate well with other associates and customers to execute company initiatives.
• Analytical:  Candidates must have good business skills and be able to develop solutions to common problems.  They must be able to identify opportunities and develop strategies to increase sales and improve operational processes. 
• Proven track record of identifying opportunities and solutions to increase sales and improve operational processes.
• Computer:  Candidates must possess basic computer skills with a working knowledge of Microsoft Office and the Internet. 
• Organization:  Candidates must be able to organize multiple priorities to accomplish several tasks throughout their shifts while taking care of customers.
• Experience:  Two to three (2-3) years of retail sales experience.
  • Working conditions and physical demands:
    • Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
  • Candidate must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are.  Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department.  The law and our policies prohibit retaliation against anyone for making such a report.

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States

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