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Clinical Applications Support Engineer - Nuclear

Company: Vital Images, Inc.
Location: minnetonka
Posted on: May 3, 2021

Job Description:

COMPANY OVERVIEW

At Vital, what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. Vital is part of Canon Medical Systems, and together we lead the industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Our products handle millions of medical images and health records a day across the world. Vital Images experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team's innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Vital Images might be right for you!

RESPONSIBILITIES:

* Trouble-shoot complex problems, research, and apply final solutions. This includes analyzing, testing or modifying computer systems/programs, consulting with manufacturers, etc. * Serve as a clinical application resource for customers and team members. * Provide application and basic technical software support to Vital Images customers and internal technical support engineer. * Demonstrates a professional phone manner and presence with a customer-focused attitude toward issue resolution. * Demonstrate ability to perform well individually and in a team environment. * Record all customer call activity in Vital Images call tracking database differentiating between complaints and non-complaints per FDA guidelines. Identify complaints that constitute potential hazards and bring them to the attention of the appropriate teams and leadership per Vital Images procedures. * Functions as a liaison between the system manufacturer and the customer, when needed. * Assist in creation of educational and clinical marketing materials. * Provide field and WebEx demonstrations/assistance of Vital Images, Inc. software products. * Provide support to Vital Images, Inc. Business Partners and for 3rd Party Product offerings for nuclear cardiology, nuclear neurology, magnetic resonance cardiology, magnetic resonance neurology, magnetic resonance oncology, PET imaging, Spectral Imaging, and cardiac ultrasound. * Interacts with cross-functional product development and continuation engineering teams to ensure customer requests are reviewed. * Capable of traveling to a customer site to resolve issues directly. Application Support Engineers can be expected to travel 10% of the time. * Application Support Engineers may be required to work on-call after hours.

REQUIREMENTS:

* Bachelor's Degree in Computer Science, Biology, Management Information Systems, Medical Field or related field or equivalent work experience * 5+ years of experience in a clinical and/or radiology environment * ARRT Certified Required in either Radiography, Nuclear Medicine Technology, Radiation Therapy, Magnetic Resonance Imaging, Sonography * Post-Primary required in either Computed Tomography, Magnetic Resonance Imaging, Cardiac Interventional Radiography, or Vascular Interventional Radiography * Experience using Vitrea or competing 3D post processing clinical application in the field preferred * Proven track record working directly with doctors, specialists, technicians, etc. in a clinical environment * Strong technical aptitude is critical * Demonstrated excellent verbal and written communication skills, including call tracking database entry, information sharing among peers, and customer handling.

JOB COMPETENCIES

Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.

Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

Problem Solving - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.

COMPANY VALUES

Integrity, Customer Focused, Collaborative, Problem Solvers and Drive

WHAT WE OFFER YOU

Vital offers a dynamic work place, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you'll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn't sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. In our office of 170, we have free healthy snacks, a deli on site and Friday massages. Our team at Vital loves what we do and has fun doing it together. We look forward to receiving an application from you.

Keywords: Vital Images, Inc., Minnetonka , Clinical Applications Support Engineer - Nuclear, Other , minnetonka, Minnesota

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