UnitedHealthcare is a company that's on the rise. We're
expanding in multiple directions, across borders and, most of all,
in the way we think. Here, innovation isn't about another gadget,
it's about transforming the health care industry. Ready to make a
difference? Make yourself at home with us and start doing your
life's best work.(sm)
The Lead Flow & Delivery Team, as part of UHC Government
Programs Sales & Distribution, is dedicated to routing leads to the
right sales resource to ensure capacity, maximize sales and
optimize agent and customer experience. The Associate Director
leads the LFD team in overseeing the delivery of leads for inbound,
outbound, and other sales engagements.
Key work includes developing, overseeing, delivering and
reporting on strategy across UHC's product portfolio to achieve
goals to optimize sales efficiency and effectiveness. The Associate
Director provides perspective, thought leadership, guidance and
professional expertise, while communicating a deep understanding of
business goals, objectives and metrics.
Through leadership and influence, the Associate Director works
with cross-functional teams and leadership to fully manage and
represent this space while guiding the core functional needs.
A successful candidate will be high on the CLL practices of
Engaging with Leaders, Fostering Innovation, Critical Thinking,
Collaborating, Communicating Effectively, Creating High-Performing
Teams, Technical and Functional Skills and Using Resources.
The preferred location for this position is Minnetonka, MN.
Telecommuters will also be considered. You'll enjoy the flexibility
to telecommute* from anywhere within United States as you take on
some tough challenges.
- Support the strategic direction of UHC business initiatives.
Interface with leadership to communicate known process gaps and
vulnerabilities, status updates, and the story behind the results.
Gain alignment to set priorities for the Lead Flow & Delivery
- Oversee a team of program managers and analysts in the
day-to-day of aligning with cross-functional stakeholders and
business leaders to run outbound sales campaigns and handle inbound
- Assess team's capacity, translate demand into
timelines/deliverables, and reveal resource constraints with
proposed solutions, coaching, and effectiveness
- Develop workarounds and influence corrections to normalize and
optimize business processes
- Ad-hoc reporting and analysis to understand trends,
troubleshoot, enhance capabilities and make corrections
- Maintain relationships with cross-functional partners across
Sales, Operations, Marketing, IT, Legal, Product, and more to
understand enterprise needs and influence results
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
- Undergraduate degree or equivalent years of experience
- 3+ years of hands-on B2B or B2C marketing or sales experience,
preferably in healthcare industry
- 3+ years managing campaigns and tracking metrics / KPI's
- 3+ years project or program management, with focus in
coordinating multiple resources and managing against timelines and
- 3+ years demonstrated management stakeholder and/or
- Experience gathering, analyzing, and communicating complex
- Proven experience in data analysis or business
- Professional verbal and written communication with experience
presenting to C- suite level leaders
- If you need to enter a work site for any reason, you will be
required to screen for symptoms using the ProtectWell mobile app,
Interactive Voice Response (i.e., entering your symptoms via phone
system) or similar UnitedHealth Group-approved symptom screener.
When in a UnitedHealth Group building, employees are required to
wear a mask in common areas. In addition, employees must comply
with any state and local masking orders
- 2+ years of OMNI channel (Phone, Chat, Outbound, Social media,
- 1+ years managing, supervising or leading a team
- Knowledge of call center operations
- Experience with Medicare
- Business Intelligence reporting tools experience (QlikView,
QlikSense, Tableau), or a strong willingness to learn
- Sales account management experience
Careers at UnitedHealthcare Medicare & Retirement. The Boomer
generation is the fastest growing market segment in health care.
And we are the largest business in the nation dedicated to serving
their unique health and well-being needs. Up for the challenge of a
lifetime? Join a team of the best and the brightest to find bold
new ways to proactively improve the health and quality of life of
these 9 million customers. You'll find a wealth of dynamic
opportunities to grow and develop as we work together to heal and
strengthen our health care system. Ready? It's time to do your
life's best work.(sm)
Colorado Residents Only: The salary range for Colorado residents
is $94,500 to $171,700. Pay is based on several factors including
but not limited to education, work experience, certifications, etc.
As of the date of this posting, In addition to your salary, UHG
offers the following benefits for this position, subject to
applicable eligibility requirements: Health, dental, and vision
plans; wellness program; flexible spending accounts; paid parking
or public transportation costs; 401(k) retirement plan; employee
stock purchase plan; life insurance, short-term disability
insurance, and long-term disability insurance; business travel
accident insurance; Employee Assistance Program; PTO; and
employee-paid critical illness and accident insurance.
- All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is
an Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Job Keywords: OMNI Channel, Strategic Direction, Senior
Leadership Presentations, Team Manager, Cross-Function, B2B, B2C,
KPI, Budget Management, Data Analysis, Business Intelligence,
Medicare, Telecommute, Telecommuting, Telecommuter, Work From Home,
Remote, Minnetonka, MN