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Associate Director, Lead Flow and Delivery - Minnetonka, MN or Telecommute

Company: UnitedHealth Group Inc.
Location: Minnetonka
Posted on: May 3, 2021

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Lead Flow & Delivery Team, as part of UHC Government Programs Sales & Distribution, is dedicated to routing leads to the right sales resource to ensure capacity, maximize sales and optimize agent and customer experience. The Associate Director leads the LFD team in overseeing the delivery of leads for inbound, outbound, and other sales engagements.

Key work includes developing, overseeing, delivering and reporting on strategy across UHC's product portfolio to achieve goals to optimize sales efficiency and effectiveness. The Associate Director provides perspective, thought leadership, guidance and professional expertise, while communicating a deep understanding of business goals, objectives and metrics.

Through leadership and influence, the Associate Director works with cross-functional teams and leadership to fully manage and represent this space while guiding the core functional needs.

A successful candidate will be high on the CLL practices of Engaging with Leaders, Fostering Innovation, Critical Thinking, Collaborating, Communicating Effectively, Creating High-Performing Teams, Technical and Functional Skills and Using Resources.

The preferred location for this position is Minnetonka, MN. Telecommuters will also be considered. You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

  • Support the strategic direction of UHC business initiatives. Interface with leadership to communicate known process gaps and vulnerabilities, status updates, and the story behind the results. Gain alignment to set priorities for the Lead Flow & Delivery team
  • Oversee a team of program managers and analysts in the day-to-day of aligning with cross-functional stakeholders and business leaders to run outbound sales campaigns and handle inbound call volume
  • Assess team's capacity, translate demand into timelines/deliverables, and reveal resource constraints with proposed solutions, coaching, and effectiveness
  • Develop workarounds and influence corrections to normalize and optimize business processes
  • Ad-hoc reporting and analysis to understand trends, troubleshoot, enhance capabilities and make corrections
  • Maintain relationships with cross-functional partners across Sales, Operations, Marketing, IT, Legal, Product, and more to understand enterprise needs and influence results

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent years of experience
  • 3+ years of hands-on B2B or B2C marketing or sales experience, preferably in healthcare industry
  • 3+ years managing campaigns and tracking metrics / KPI's
  • 3+ years project or program management, with focus in coordinating multiple resources and managing against timelines and budgets
  • 3+ years demonstrated management stakeholder and/or cross-functional teams
  • Experience gathering, analyzing, and communicating complex information
  • Proven experience in data analysis or business intelligence
  • Professional verbal and written communication with experience presenting to C- suite level leaders
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • 2+ years of OMNI channel (Phone, Chat, Outbound, Social media, email) support
  • 1+ years managing, supervising or leading a team
  • Knowledge of call center operations
  • Experience with Medicare
  • Business Intelligence reporting tools experience (QlikView, QlikSense, Tableau), or a strong willingness to learn
  • Sales account management experience

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: OMNI Channel, Strategic Direction, Senior Leadership Presentations, Team Manager, Cross-Function, B2B, B2C, KPI, Budget Management, Data Analysis, Business Intelligence, Medicare, Telecommute, Telecommuting, Telecommuter, Work From Home, Remote, Minnetonka, MN

Keywords: UnitedHealth Group Inc., Minnetonka , Associate Director, Lead Flow and Delivery - Minnetonka, MN or Telecommute, Other , Minnetonka, Minnesota

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