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Sales Support Desk

Company: Rose International
Location: Minnetonka
Posted on: May 3, 2021

Job Description:

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.JOB TITLE: Sales Support RepJOB ID: 64012DURATION: 10 months - Contract to HireHOURS: Training: 8:00 AM to 4:30PM Monday- Friday (Local Time)After training: must be able to work any shift between 7:00 AM and 8:00 PM Central time Monday - Friday be able to work on weekends or overtime as requestedLOCATION: Minnetonka, MN 55343Job Title: Sales Support RepresentativeCandidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.Primary Responsibilities: Handling in-bound phone calls professionally and provide excellent customer service Research and Resolve Sales Agent's questions relating to:o how to use self- service tools and to troubleshoot system issueso Member concernso Medicaid Verificationo Application Status and Eligibilityo On-boarding & Certification processo Commission questions Document Call Resolution of each contact in various systems in a clear and concise manner Demonstrate the ability to provide a quality experience for all of our customers Meet minimal performance goals on a weekly basisQualifications: Ability to communicate clearly and concisely (verbally and written) Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills Ability to learn new computer applications quickly and toggle between multiple systems High School diploma or equivalent (GED) Ability to multi-task.Preferred Qualifications: Experience working in a call center Healthcare and/or insurance industry experience Medicare knowledge Experience supporting a sales team or working with sales representatives Experience navigating a computer while on the phonePhysical Requirements and Work Environment: Extended periods of sitting at a compute Use of hands/fingers across keyboard or mouse Office environmentTraining: 8:00 AM to 4:30PM Monday- Friday (Local Time) 4 weeks (Candidates cannot miss any days during training) A Grammar, Excel and Word Test must be passed with an 80% or higherOnce they have completed training, Candidates must be able to: pass product certifications annually work any shift between 7:00 AM and 8:00 PM Central time Monday - Friday to work on weekends or overtime as requested Temporary-to-permanent only for the right fit Benefits: For information and details on employment benefits offered, visit here. If you have any questions/concerns, please contact our HR Department via our secured website. Send me a reminder to complete this application

Keywords: Rose International, Minnetonka , Sales Support Desk, Other , Minnetonka, Minnesota

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