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In-Store Repair Expert

Company: Asurion
Location: Minnetonka
Posted on: May 3, 2021

Job Description:

Job Description


Our team of In-Store Repair Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We build authentic connections with customers that allow us to drive long-lasting relationships. The In-Store Repair Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

What you will do

Resolve customer issues by troubleshooting and repairing phones

Strive to gain and grow knowledge of Asurions products and culture

Deliver world class customer service

Responsible for inventory management

What you need to be successful

A passion for solving problems and delivering solutions

A love for people and the devices that enrich their lives

One or more years of customer service/retail experience preferred

Reliable and flexible when it comes to dealing with difficult situations

Ability to meet or exceed evolving key performance objectives

Demonstrate Asurions Core Values in all interactions

Ability to work a flexible retail schedule

You are a good fit if you have

Six months experience with product service support or electronics troubleshooting

Knowledge of mobile devices and operating systems

High School diploma or equivalent preferred

Strong oral and written communication skills

Strong teamwork and collaboration skills

Basic knowledge of Microsoft Office

We take care of you

Competitive and incentive-based pay

Benefits including health, dental, and vision

Retirement Savings Plan

Paid time off

Tuition reimbursement program

Ongoing training to grow your skills

Uniform allowance

Discounted cell phone plan

About Asurion

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

Job Type: Full-time

Keywords: Asurion, Minnetonka , In-Store Repair Expert, Other , Minnetonka, Minnesota

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