Customer Service Support Coordinator

Company: Fenix Group
Location: Minnetonka
Posted on: June 3, 2021

Job Description:

Description:

Do you thrive in a positive environment where there is a clearly defined process? Are you naturally efficient and able to juggle multiple tasks simultaneously while maintaining high standards for accuracy and follow through? Would others describe you as friendly and approachable? If so, we are looking for you!

Fenix Group SPC in Minnetonka, MN is seeking to hire a full-time Customer Service Support Coordinator to support our customer service team with creating and closing production batch tickets and to serve as a back up for our customer service representatives.

We offer our Customer Service Support Coordinator a competitive wage, as well as an excellent benefits package which includes medical, dental, vision, and life insurance, disability insurance, as well as a 401(k) plan with company match and paid time off & holidays.

About Fenix Group SPC

At Fenix Group, our mission is to transform, enhance, and protect surfaces. We aim to be the industry's most trusted solution provider for specialty performance coatings. Our strength is the efficiency with which we deliver our solutions. As a fast-growing company, we are committed to dependability, teamwork, honesty, fun, and achievement.

A Day in the Life of the Customer Service Support Coordinator

You will spend your day creating and closing batch tickets for our manufacturing process using an ERP system; maintaining inventory for key products; processing customer orders and verifying availability and pricing via phone or email, including confirming order with field sales representatives; providing customers with order and delivery updates; and serving as a back up to our Customer Service team.

What You'll Need to be Successful at Fenix Group SPC

At a minimum, you'll need:

• A High School Diploma or equivalent
• 1-3 years of related experience
• A passionate and positive can do attitude, willingness to learn, to teach, and to be a change agent within the company.
• An ability to work within a team environment and help the team become better
• Proficiency in Microsoft Outlook
• Effective communication skills

What also catches our attention:

• Experience working with Microsoft Excel
• Self-motivated and driven strives to deliver great results and continuous improvement. Gets things done.

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Keywords: Fenix Group, Minnetonka , Customer Service Support Coordinator, Other , Minnetonka, Minnesota