Service Advisor

Company: Morries Automotive Group
Location: Minnetonka
Posted on: June 6, 2021

Job Description:

Morries Automotive Group is hiring for a service advisor for our 394 Hyundai location. This position is is a high energy position that is ideal for people who thrive in a multi-tasking, fast paced urgent work environment. Jumpstart your career and apply today if the description below sounds like you.

Job Duties/Accountabilities:

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

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Keywords: Morries Automotive Group, Minnetonka , Service Advisor, Other , Minnetonka, Minnesota