Business Analyst - User Acceptance Testing, UAT - Telecommute

Company: UnitedHealth Group Inc.
Location: Minnetonka
Posted on: June 6, 2021

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Business Analyst, User Acceptance Testing (UAT) is accountable for working with UAT lead, project managers, product owners, and business operators to build user acceptance test plans and test use cases to support complex operational changes. This role will be responsible for understanding business requirements to ensure test use cases demonstrate a deliverable meets quality standards and is ready for field and customer use. Works closely with Operations, Application Development, and IT QA to ensure development and testing efforts are completed and meet all outlined requirements in the implemented solution. Continuously strives to improve efficiency, reduce costs, and ensure compliance with regulations.

The Business Analyst - User Acceptance Testing, UAT will be telecommute position.

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Detail Oriented - Develop and maintain test scripts, using business / IT requirements to ensure system changes meet requirement. Create and present reports defining project progress, status, challenges and solutions
• End-User Experience - Evaluate requirements for business need and optimal user experience
• Relationship Focused - Works well with various departments throughout the company, including operations, product teams, IT, and local Care Delivery teams (CDOs). Provide project progress / status to all stakeholders
• Assists with applying a structured methodology and lead change management activities, across all of OptumCare's National Shared Services Capabilities (claim operations, prior authorization, payment integrity, provider data management, benefit configuration provider configuration, eligibility, etc.)
• Assists with applying a change management process and tools to create a strategy to support adoption of the changes required to ensure successful implementation(s). This will include key areas of communication, capability assessment and build-out plan, knowledge transfer, training and organizational alignment
• Understand the approach, standards, and repeatable processes identified to support UAT lead, project managers, product owners, and business platform operators in building and executing business user acceptance testing plans and use cases across a diverse set of projects; serve as a resource to assist these roles in mobilizing their user acceptance testing plans
• For complex initiatives, assist in building the appropriate testing plan and thorough set of test use cases to be executed by the testing analyst, product owner, or other team member
• Train product owners and business platform operators in writing user story acceptance criteria and testing use cases that reflect project requirements to demonstrate a deliverable meets quality standards and is ready for field and customer use
• Train product owners and business platform operators in best practices for logging defects to support efficient troubleshooting and triaging of issues to drive root cause identification and resolution
• Complete reporting templates to manage, monitor, and support prioritization of defects
• Verify story scope and acceptance criteria have been met by testing the change
• Assist the UAT Lead in daily progress meetings to keep up to date with team progress and issues
• Continuous improvement of the UAT testing and on-boarding process
• Develop Component level UAT scripts and scenarios in support of component specific testing
• Develop data and systems needed to support testing needs
• Assist with the SME execution of test scripts and produce documentation of successful or failed results
• Create and maintain a log that tracks defects to resolution
• Participates in enhancements meeting to distinguish between bugs and enhancements and/or escape defects
• Manage defect resolution and document successful test results once they occur

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Health Services, Business Administration, or related field; or equivalent combination of education and work experience in the health care industry
• 3+ years of UAT experience and change management experience
• 3+ years of data management experience, preferably in managed care
• 2+ years of work experience in a high matrixed corporate setting
• 2+ years of data analysis and/or audit experience within the healthcare industry
• Advanced level of proficiency working with Microsoft Excel including formulas, calculations, charts, graphs, etc.
• Advanced level of proficiency in tracking, trending and reporting on metrics
• Ability to analyze testing metrics and trends and recommend actions to address areas of concern
• Strong functional testing expertise, with hands on experience on preparing test plan and test strategy
• Ability to develop Test Analysis reports and Test Plans for each testing effort
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Medicare and Medicaid experience
• FACETS and/or Xcelys experience
• Consulting experience
• Experience influencing others without direct authority
• Business minded and strategic planner with impeccable time management and multi-tasking skills
• Experience leading process improvement initiatives
• Experience or knowledge of the Software Development Lifecycle (SDLC) and/or Agile / SAFe methodologies
• Effective presentation skills
• Detail oriented with strong analytic skills
• Strong business partner focus
• Ability to prioritize in an environment of rapid change
• Solid organizational and interpersonal skills
• Proven ability to effectively communicate complex information to audiences with varying backgrounds in a variety of formal and informal settings
• Ability to develop and maintain effective and productive working relationships with all levels of staff
• Strong ability to effectively communicate both verbally and in writing in a manner that clearly and concisely presents information, recommendations, and advice
• Ability to analyze information, establish facts, make assumptions, and draw valid conclusions that form the basis of recommendations to the customer
• Demonstrated ability to work effectively as part of a team to solve problems and achieve team goals and objectives

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $53,300 to $95,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Business Analyst, Business Analysis, User Acceptance Testing, UAT, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, WAH

Keywords: UnitedHealth Group Inc., Minnetonka , Business Analyst - User Acceptance Testing, UAT - Telecommute, Other , Minnetonka, Minnesota