Technical Support Representative
Company: Trimble Navigation Limited Inc
Location: Minnetonka
Posted on: June 8, 2021
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Job Description:
Title: Technical Support Representative Location: 4350 Baker Road, Minnetonka, MN 55343 Department: Technical Support Position Overview Technical Support Representatives are responsible for assisting
and educating our customers using a variety of modes including
phone, web and chat. Customer inquiries are related to both
software, hardware, account management, installation, and best
practices relating to our product and industry. We are excited to
offer employment in a fun office environment that includes a strong
culture that rewards performance. Career advancement is readily
available for reliable, motivated, creative, hardworking, and
positive individuals! Primary Responsibilities: Respond to incoming customer inquiries; focusing on quality,
technical acumen, and customer satisfaction Clear and thorough documentation of customer interactions Hardware Software Wireless communications OTAP (Over-the-Air-Programming) Account management (billing) Upgrades Online orders Industry events Research and prepare detailed escalations to second level
support which includes Wireless Communications, Customer Managers,
Integration Services, 3rd Party Partners and Leadership Review, manage and follow up on open issues as needed Required Skills: The ideal candidate should possess excellent written and verbal
business communication abilities with demonstrated analytical and
technical problem solving skills. In this fast paced environment work volume quickly fluctuates
and a high degree of organization with focus on detail is critical
to achieve success in the position. 1-2 yrs experience in a technical support environment, or other
customer facing technology fields Demonstrated high quality written and verbal communication
abilities Demonstrated proficiency with business software (e.g. MS Office,
Salesforce CRM, eMail) Demonstrated customer focus, troubleshooting abilities, and
creative problem solving Preferred Skills: Experience in contact center or "production" environment (e.g.
schedule, process, and metrics driven) Experience working with Mobile Communications Competencies: Customer Focus Problem Solving Time Management Composure Trimble is transforming the way the world works by delivering
products and services that connect the physical and digital worlds.
Core technologies in positioning, modeling, connectivity and data
analytics enable customers to improve productivity, quality, safety
and sustainability. From purpose built products to enterprise
lifecycle solutions, Trimble software, hardware and services are
transforming a broad range of industries such as agriculture,
construction, geospatial and transportation and logistics. PeopleNet is a Trimble Company and part of Trimble's
international Transportation and Logistics division. Trimble is
proud to be an Equal Opportunity and Affirmative Action Employer
and considers qualified applicants for employment without regard to
race, gender, age, color, religion, national origin, marital
status, disability, sexual orientation, status as a covered veteran
in accordance with applicable federal, state and local laws, or any
other protected factor. EOE/M/F/V/D Trimble Inc. is proud to be an Equal Opportunity and Affirmative
Action Employer and considers qualified applicants for employment
without regard to race, gender, age, color, religion, national
origin, marital status, disability, sexual orientation, status as a
covered veteran in accordance with applicable federal, state and
local laws, or any other protected factor. EOE/M/F/V/D
Keywords: Trimble Navigation Limited Inc, Minnetonka , Technical Support Representative, Other , Minnetonka, Minnesota
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