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Segment Business Continuity Manager - Telecommute

Company: UnitedHealth Group Inc.
Location: Minnetonka
Posted on: June 8, 2021

Job Description:

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The purpose of this position is to provide management and oversight to the Enterprise program and provide leadership to business continuity planners. A major focus of this role is to develop risk mitigation strategies for critical business functions related to unplanned business disruption and assuring accuracy, consistency, and completeness of business segment contingency plans. Key activities include coordinating business continuity planning efforts and acting as a subject matter expert, working with plan owners and corporate teams to develop, update, enhance, and monitor business continuity plans including facilitating communications between recovery team members, IT, and Corporate subject matter experts. This position provides coordination and support of Event (emergency) Management function with business segment recovery team members and facilitates timely identification, escalation, resolution and follow-up on issues.

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

  • As a team member of the Enterprise Resiliency & Response program and organization, provide leadership, Business Continuity (BC) expertise, and support to business continuity planners and executives within the business segment
  • Assure accuracy, consistency, and completeness of business continuity plans for critical business areas, in order to maintain continued operations, asset protection, and loss mitigation in the event of a disruption
  • Serve as a subject matter expert working with segment business continuity teams to develop, update, enhance, and monitor business continuity plans
  • Provide leadership as needed to the Event Management Team by facilitating timely identification, escalation, resolution, and follow-up on event-related business recovery issues; and assist in enhancing, formalizing and standardizing the business continuity planning process, including monitoring and measurement mechanisms
  • Oversee highly complex business continuity and event management activities within the Enterprise Resiliency & Response program for the assigned business segments under minimal supervision in support of continuous improvement and in alignment with company strategies, goals and objectives, developing and interpreting policies, procedures and guidelines
  • Research, analyze, evaluate, and report on all aspects of the business segment's Business Continuity and Event Management program(s)
  • Participate in the development of the program's annual objectives, timetables, and resource requirements
  • Review current processes/programs, perform needs assessment, and assist in the development of program plans for the assigned business segments
  • Ensure measurement tools are in place to evaluate effectiveness of the programs within the business segment
  • Interpret internal business continuity policies as they relate to programs for business segment leadership and recovery teams.
  • Utilize the BC plan repository to access plan data, monitor plan quality, and ensure that Business teams adhere to Enterprise guidelines for effective recovery of business operations
  • Coordinate the scheduling and preparations for tabletop, functional, and onsite testing/exercises of business continuity plan portfolio and ensure timely completion of the annual exercise cycle
  • Develop reports and deliver presentations to business segments' management regarding BC recommendations related to programs
  • Participate in the development of communication, training and educational programs related to program outcomes
  • Ensure projects adhere to strict budget and timeframe constraints
  • Provide on-call support, and facilitation of event (emergency) management for the Business Recovery Teams
  • Analyze recovery strategy assessment data to identify and mitigate areas of existing and emerging business risks/losses
  • Develop effective risk management strategies and programs for assigned business segments, monitor compliance, and take corrective action to limit risk exposure
  • Operates with sensitivity, confidentiality, and in alignment with UnitedHealth Group values
  • Be able to travel up to 10%

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 6+ years of progressive leadership experience in business continuity and emergency management planning
  • Business continuity program testing, plan development and maintenance experience
  • Proven knowledge of business continuity and disaster recovery methodologies and principles, including current industry standards and practices
  • Demonstrated ability to function as a leader in crisis management situations
  • Demonstrated excellent leadership skills, including the ability to interact with individuals at all organizational levels (including executive level) to build strong team relations
  • Exceptional organizational and communications skills, including the ability to listen effectively, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing
  • Excellent analytical skills and attention to detail, including the ability to analyze unique business environments and suggest appropriate business continuity solutions and resources
  • Excellent presentation skills including the ability to interface with Executive management
  • Proficient in Microsoft Office Suite (PowerPoint: Create presentation decks)
  • Flexible to work 24x7, 365 on-call shifts as assigned
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Bachelor's Degree
  • CBCP (Certified Business Continuity Professional) and/or PMP (Project Management Professional)
  • 4+ years of project management experience
  • Experience managing multiple business continuity plans
  • Experience with business continuity planning software (Fusion, LDRPS, etc.)

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 7 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Segment Business Continuity Lead, Business Continuity Manager, Consultant, Analyst, Emergency Manager, Manager, Risk Management, Business Continuity, Risk Management, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, WAH, Minnetonka, MN, Minnesota, San Antonio, TX, Texas, Phoenix, AZ, Arizona, Chicago, IL, Illinois

Keywords: UnitedHealth Group Inc., Minnetonka , Segment Business Continuity Manager - Telecommute, Other , Minnetonka, Minnesota

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