Customer Experience Colleague, Ridgedale - Full Time
Posted on: November 22, 2021
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
The magic of Macy's ultimately comes alive in our stores, and our
store colleagues are the ones making it happen. They provide
outstanding customer service, create a memorable shopping
experience, and drive sales results. A store position at Macy's
(seasonal, part-time, or full-time) is the perfect way to explore
the world of retail. Some of Macy's top executives started their
careers as part-time retail sales associates. Our store positions
are ideal for forming relationships, building teams, and developing
leadership skills to grow your career at Macy's. Macy's stores are
ideal for building capability in creating partnerships, building
teams, and developing the leaders of tomorrow. Macy's is the
"Academy" for retail careers.
Store colleague position (whether it's a seasonal job, part-time
retail job, or a full-time career) is the perfect way to launch a
career in the world of retail. Many of Macy's top executives
started their careers in part-time retail sales roles, or as recent
college graduates into our development programs in the various
functions at Macy's.
As a Customer Experience Colleague (CXC), you will prioritize the
customer experience by selling to our customers in the moment to
service their needs. You will drive enterprise wide cross-category
selling across multiple selling platforms to deliver sales goals
and achieve sales growth. This position exemplifies the We Care
service model throughout the store. You will enhance the shopping
experience by providing personalized service in all departments.
This role requires a can-do attitude that goes above and beyond and
has a personable and efficient approach when servicing the
customer. You will collaborate and build great partnerships with
peers, especially with At Your Service colleagues. and connect your
customer to a Personal Stylist when necessary.
Ensure the customer is the top priority by actively attending to
the needs of the customer, whether or not it culminates in a
Role model the We Care service model (Safety, Support, Service)
throughout the store, going above and beyond to service customers
and support colleagues.
Provide an exceptional customer experience by selling merchandise
and meeting any need our customer may have whether its in-store or
through virtual selling.
Leverage product knowledge and digital resources (product
descriptions, customer reviews, etc.) to increase sales by
educating and assisting the customer and expanding their
merchandise options to enable the best choices.
Effectively develop and maintain relationships throughout the store
in order to problem solve and create the best possible outcome for
Leverage Product and vendor information to sell by sharing trends
and styles in various departments.
Assist the customer in making the best product choices focusing on
size and fit in apparel areas.
Communicate and provide customer feedback daily with Customer
Experience Manager, in order to create a better customer
Promote your services by leveraging company social media assets to
engage with customers.
Demonstrate a professional, can-do attitude.
Maintain high customer readiness standards: deliver a clean, neat
and easy-to-shop environment.
Be proficient in POS and MPOS systems including Search and Send, My
Client and MSA Order Entry.
Understand the promotional calendar and utilize it for the purpose
of driving sales.
Ensure shortage prevention initiatives are executed.
Perform other customer-facing duties, as needed.
Regular, dependable attendance and punctuality.
Qualifications and Competencies:
Minimum 1 year previous Selling or retail experience required.
Ability to effectively communicate and present information to
customers, peers and all levels of management.
Basic math functions such as addition, subtraction, and calculating
percentages; ability to use calculator.
Self-starter, able to work independently and as part of a team,
ability to prioritize tasks and must have good time management
skills; ability to build relationships and convert customers into
Understanding of technology and proficiency in POS, computers,
tablets, smart phones, work-associated apps, and social media.
Strong interpersonal skills with proven ability to communicate and
share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities.
Resourceful self-starter, works well independently as well as part
of a team, and able to adapt quickly to changing priorities.
Ability to work a flexible schedule with retail hours, including
day, evening, weekends, and/or holidays.
Position requires prolonged periods of standing/walking around
store or department.
May involve reaching, crouching, kneeling, stooping, color vision
and climbing ladders.
Frequent use of computers and other technology necessary to perform
job duties, including handheld electronic equipment.
Frequently lift/move up to 50lbs.
This job description is not all-inclusive, and Macy's Inc. reserves
the right to amend this job description at any time. - Macy's Inc.
is an Equal Opportunity Employer and is committed to a diverse and
inclusive work environment. - Candidates for positions in San
Francisco ONLY can review their rights and the Company's
obligations under SFPC Art. 49 here. - Candidates for positions in
Los Angeles ONLY can review their rights and the Company's
obligations under LA MC Ch. XVIII Art. 9 here. - Candidates for
positions in Philadelphia ONLY can review their rights and the
Company's obligations under PC Ch. 9-3500 here.
Keywords: Macy's, Minnetonka , Customer Experience Colleague, Ridgedale - Full Time, Other , Minnetonka, Minnesota
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