-Providing software, system, and application support for multiple
web frameworks and technologies
-Performing detailed analyses on site functionality, performance,
and driving improvements.
-Work with process owners and stakeholders to re-engineer processes
to be simple, agile, repeatable, measurable, achievable, and
-Consulting with the software development team, internal users,
vendors, and clients to improve site performance and
-Design comprehensive metrics that can be actionable and promote
positive behavioral changes; Baseline, improve, and re-measure
-Establishing root cause assessments for site-related issues and
managing mitigation accordingly
-Responsible for customer escalation triage, business review
preparation, and product release readiness initiatives
-Document and improve support processes in an iterative
-Helping guide the organization towards a DevOps/Site Reliability
-Plan, design, develop, and test software systems and applications
for software enhancements and new products.
-Contribute to the design of architecture, features, and
-Work with vendor and development teams to prioritize upcoming
fixes and patches.
-Will need to be a shepherd of continuous integration/deployment
and DevOps/Site Reliability Engineering.
Requirements / Skills:
-5 or more years of relatable and demonstrable experience
-Ability to analyze, diagnose, replicate, troubleshoot, and resolve
standard to highly complex technical issues
-Ability to manage competing priorities and operate under
-Familiarity with operating system and networking principles
-You are knowledgeable in multi-tier web applications and mobile
-You have experience supporting secure, scalable, reliable,
manageable, and cost-efficient solutions.
-Familiarity with multiple programming languages
-Experience with API integration and support
-You are keen to extend your skillset across the breadth of DevOps
practices, principles, and technology sets by staying updated on
the ever-changing technology landscape.
-Adapt at change and ability to evolve with the changing needs of
the business and industry
-Demonstrated ability to prioritize and push forward in an
ambiguous environment or with changing priorities
-Exceptional communication skills.
-An unwavering belief in operational excellence