Operations Coordinator

Company: UnitedHealth Group
Location: Minnetonka
Posted on: January 12, 2022

Job Description:

Operations Coordinator - Minneapolis or Telecommute
Are you eager to make an impact on one of the most important and underserved issues in the US healthcare system? Naviguard, a fully owned UnitedHealth Group Ventures company, is on a mission to protect patients from surprise bills by building a revolutionary consumer protection business. This new business will be dedicated to helping patients understand and mitigate the unexpected financial risks they face. As an employee of this new business, you can expect to be a part of a dynamic organization that is fast-paced and driven by our vision to promote healthcare affordability and accountability nationwide.

As an Operations Coordinator , you will be providing a critical function to a new business that's in the process of being built from the ground up. In this role, you will support the daily activities of the business. This position requires a motivated self-starter with a blend of administrative experience, process knowledge, and strong communication skills.

Primary Responsibilities:
Monitor group e-mail and voicemail queues and route appropriately
In coordination with the Directors and Managers of the Operations team: Schedule and organize team meetings as well as serve as meeting scribe taking accurate and pertinent notes as well as key action items
Maintain system for monitoring department projects and/or action items to ensure timeliness
Produce case studies (i.e., background, patient experience, negotiation path, resolution of interesting/complex) for executive presentations
Support hiring, onboarding, and training processes, as requested

Complete data entry related to bulk case negotiation
Provide other administrative support for staff of the department, as requested

May Be Called Upon To:
Review reporting and completed cases for appropriate resolution and status
Closely track each opportunity, providing timely follow-up and issue closure to internal stakeholders
Daily Practices:
Ability to listen skillfully, build rapport, and communicate effectively
Self-starter able to prioritize and organize work independently to meet deadlines within a fast-paced environment
Required Qualifications:
High School Diploma
1+ years of experience working with billing, claims, and/or customer service for a health plan, medical office, or similar healthcare setting
Proficiency with Windows PC applications; Word, Excel, Outlook and PowerPoint with the ability to navigate and learn new and complex computer system applications
Highly motivated individual with a passion for helping consumers navigate the complicated healthcare system
Preferred Qualifications:
Undergraduate degree
Experience with health plan departments and systems, particularly claims processing and previous ORS experience

Keywords: UnitedHealth Group, Minnetonka , Operations Coordinator, Other , Minnetonka, Minnesota