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FMS Service Coordinator

Company: Accra
Location: Minnetonka
Posted on: January 12, 2022

Job Description:

Come and work for a company that the Star Tribune listed among the 2021 standard setters for Top Workplaces! The passion and purpose of the people that make up the Accra Family is what makes us a special place to work.

Our team members are our greatest resource and at Accra each employee can bring their whole self to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We are committed to an equitable approach and provide equal opportunity for employment and advancement at all levels within our departments, programs, and worksites.

The Service Coordinator is responsible for completing the intake process, educating clients and their representatives. Managing a full caseload of clients with high level of customer service. Duties include:
Meet with clients and their representatives to complete the intake process, review consumer support plans (CSPs) from the county and initiate services with Accra Consumer Choice.
Monitor and document service delivery on an on-going basis.
Manage caseload of clients with high level of customer service and mathematical skills.
Educate clients on role and responsibilities as a participant-employer.
Provide technical assistance and information to families.
Communicate with the participant, representative, county case manager, referral sources, co-workers and Accra support services.
Be comfortable in working with a variety of settings and communities.
Coordinate service delivery and accommodation with other members of the Accra team, including Qualified Professionals, HR staff and others.
Maintain knowledge and understanding of DHS HCBS waiver regulations, IRS, DOL, unemployment, worker's compensation, liability, and best practices regarding participant-directed services.
The ability to explain sometimes difficult concepts verbally and in writing to customers and coworkers.
Ability to maintain a dependable work attendance and engage as part of a collaborative and integrated team.

Requirements:
4-year degree required with at least 1-year experience working with individuals with developmental and/or intellectual disabilities.
Experience working with Waivered Services and/or PCA is a plus
Ability to organize and prioritize
Ability to handle numerous tasks simultaneously while maintaining strong attention to detail
Maintain a high standard of professional courtesy, flexibility, confidentiality while working in a fast-paced office environment, independently and as a team member.
Advanced skills in the use of office technology, including MS Office Suite with advanced skills in Word Excel and Outlook
Valid driver's license and must pass a background check

About Accra:

Accra is a homecare organization dedicated to individualized person-centered care delivered at home. An essential part of our culture is creating an inclusive and engaging work environment by encouraging diverse professionals to join our amazing team! Accra's benefits include health care, paid time off, retirement savings and professional development.

To provide equal employment and advancement opportunities to all individuals, employment decisions at Accra will be based on merit, qualifications, and abilities. Accra does not discriminate in employment opportunities or practices based on race, color, creed, religion, sex, national origin, age, disability, veteran status, military service, union membership, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, genetic information or any other characteristic protected by law

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Keywords: Accra, Minnetonka , FMS Service Coordinator, Other , Minnetonka, Minnesota

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